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Client Success Manager

Experis LTD
Job LocationLondon
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We have an exciting opportunity thats just become live with an award winning medium sized digital design and creative agency. They have a fantastic list of client brands and due to growth and demand theyre looking to add a Client Success Manager to theirbuzzing team! London based with great transport links and an enviable selection of great eateries in the local area (honestly youll never struggle for choice!) they operate a warm and friendly culture for people looking to work for an agency that values long-termclient relationships.Ideally you will have 18 months + of Account Management experience within a creative, marketing/advertising agency with experience in using CRM and project management tools such as Teamwork, Trello, Jira, Pipedrive - or anything equivalent!What else!

  • Youre a people person and relationships are important to you
  • Youre a great listener as well as an ideas person. You love leading and contributing to client meetings, working equally well with clients and the rest of the team!
  • You are process-focused, organised and always looking for the smarter way to do things. You an expert at delivering results, even if it means asking for help to get there.
  • You make things happen, keep things on track and within budget, using all your skills from personality to organisation, seamlessly.
  • Solving problems is your cup of tea, you keep cool and use your creativity to find the best way forward, knowing when to bring in senior management if necessary.
  • The clients budget is more than just a number to you. You help find the balance of getting them everything they need while meeting the needs of their pocketbook.
  • This might be at the expense of what they want sometimes, and you know how to manage expectations and keep clients happy.
  • Youre not afraid of responsibility or hard work, and always go the extra mile when it comes to finding solutions.Attention to detail is your jam!
Benefits
  • Open plan office, every is in it together collaborating and sharing ideas!
  • A welcoming and supportive work environment surrounded by a diverse team of creative people
  • Flexible working to provide a great work-life balance
  • Pension contributions.
  • North London based with great transport links
  • Company events, such as bowling, escape rooms, summer BBQs, pub quizzes and other team building activities.
  • Team breakfasts every quarter (start your day off the right way).
  • Employee development plans.
  • With additional time off over the Christmas and New year period to help recharge your batteries for the upcoming year - which doesnt come out of your annual leave.
We have interview slots booked with this client for a fast turnaround - if youd be open to exploring please reach out today!

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