Client Services Specialist

Job Description

Securities Services - Relationship & Transaction Management Head of Client Management & ServicesCorporate Title: Vice PresidentLine Manager: Head of Securities Services, Middle East & AfricaScope of Role & Responsibilities

• Provide support to all Securities Services products with particular emphasis on the Custody & Clearing suite of service offering to institutional investors
• Management of client relationships, administration of the full spectrum of account service activities, and interaction with local, regional and global sales and relationship management teams
• Lead account ownership and responsibility of fulfilment of KYC procedures with adherence to all AFC, AML and compliance requirements; internal as well as external regulatory standards
• Provide sales support / participate in sales pitches, manage RFIs and RFPs, and handle transition management processes
• Work with legal on vetting, reviewing and negotiating client legal documentation
• Manage the day to day client interactions and ensuing service delivery, including the due diligence reviews book of work over the specified platforms
• Organize and maintain key operating documentary procedures and assist in development of and adherence to instituted service standards; intra firm and client service operating standards
• Work closely with the Securities Services Product Management area to develop and deliver the custody service offering in line with overall governance and strategy
• Product related support working with Product Management on new developments and monitoring of New Product Approvals for the Market
• Develop knowledge of market infrastructure and local regulatory environment; relay that to Product Management to ensure service offering remains aligned to the market, and to package market information to clients via the established channels
• Maintain interactions and build relationship with the regulatory market infrastructure and participants with particular emphasis on the Commission, the Exchange, the CSD and the CCP
• Liaising with Operations / Infrastructure support to ensure the seamless processing of all client operational activity and the timely resolution of queries and issues
• Collaborative working arrangement with all business and infrastructure partners to ensure to ensure observance of regulatory, operational and client based reporting
• Coordinate risk management activities of the business and product; non financial and crisis management, in partnership with operations functions and related stakeholders
• Coordinated management of internal and external audits

Skills & Qualifications

• University graduate
• Experience in account and team management, with a preference of hands on and working experience of securities and custodial services
• Strong inter-personal and communication abilities with a client centric and solution oriented head set
• Able to multi task and work in a fairly fast paced environment with elongated overlapping time zones
• Collaborative and teamwork orientation with the ability to coordinate work across locations and functional teams in a matrix organization
• Knowledge of the securities industry and capital markets with a sound understanding of the banking and securities regulatory framework
• Proficient in MS Office products suite

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teamsto drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and arecommitted to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.