Client Services Representative collateral/settlements 10737

Job Description

Role: Client Services Representative 10737Location: LondonContract Length: Until June 2024Our well renowned Banking client are currently on the market for a Client Services Representative/Business Analyst for their Collateral Operations Team. (Prime Brokerage & Futures/Options), the role is a hybrid role (3 days in 2 days from home). The positionaims to run until June 2024 with the potential to extend.Collateral Operations sits within Global Market Operations and Middle Office (GMO & MO) and is responsible for mitigating the credit exposure created by the day-to-day trading of Futures and Options across all the banks entities. Trading with all kinds ofclients (Investment Banks, Hedge Funds, listed companies, Governments) upstream systems mark trades covered under the Terms of Business for Exchange-Traded Derivatives.It is our responsibility to ensure these covered trades are sufficiently collateralised and that the bank as a whole is not subjected to unnecessary credit risk.Margin ManagementOur primary role is to ensure all the firms margin calls are answered, and agreed (where supported by underlying documentation/MTM data), and to respond to all our counterparties calls in good faith. This often requires interfacing with a number of key groupssuch as:* Sales/Trading Desk/ Account Management* Credit: Credit set limits for counterparty exposure/upfront for Collateral - oversee trading activities* PB Risk & Futures Risk* Legal /Documentation: Negotiate Terms of Business for Exchange-Traded Derivatives, IPBA AgreementsOwing to our risk management mandate Collateral Operations receives plenty of attention from across the firm, especially in times of market volatility. It is, therefore, essential that we understand the risks involved in failing to perform our BAU activities.Growth/Development OpportunitiesThe successful candidate joining the Margin Management team is doing so at a key juncture where the organisation globally, is intensely involved in an operational efficiency program. Therefore, subject to ensuring BAU activities are being completed to the levelsand competencies expected, the incoming candidate will be given ample opportunity to assist and drive (where possible) the change initiative.As a member of the Collateral Ops team, the candidate would be required to get involved with all parts of the daily margin process. This would involve liaising directly with clients to answer any queries as well as with all internal stakeholders within theCollateral business areas. A good knowledge of both of these areas would be beneficial.Responsibilities:* Account profiling.* Inform and agree clients of cash and collateral movements on a daily basis, processing to minimise risk whilst providing high levels of client service* Investigate and recalculate clients margin calls as and when revaluations are required* Monitor the Margin requirements arising from the trading activities of our clients* Work with internal teams to set up client SSI instructions* Work closely with key stakeholders to ensure the day to day Collateral Process is conducted* Work closely with key stakeholders to investigate and resolve both cash and securities investigations* Investigate, explain and resolve client queries on Interest calculations* Agree and co-ordinate required FX conversions for clients* Understand and monitor risk across the banks portfolio of clients* Build and maintain strong relationships with both external and internal clients* Ownership of Key Performance Indicators including bank account reconciliation items, collateral fails and FX breaks* Attend client review meetings as required, prepare and present KPI and MIS reporting.* Authorisation of release of equity from client accounts (both cash and free of payment stock).* Liaising with other internal departments including Onboarding, Risk, Client Service and Account Management.* Involvement in ad hoc projects for new processes or industry initiatives.Skills we are looking for:* Previous experience within a collateral management team.* Excellent communications skills.* Ability to work under pressure in a team environment.* Ability to identify gaps in a process and to question tasks performed* An appreciation of operational risk and internal audit processes.Whats next If you feel you have the skills and experience and want to hear more about this role hit apply now to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyones chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, genderidentities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them.

Keyskills :
Client service representative