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Client Relations Manager f/m/d

The Business of Fashion
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we striveto exceed our customers expectations with a passion for innovation.To support our Personal Shopping team we are searching for aClient Relations Manager (f/m/d)to be based in ourLondonoffice. WHAT YOU WILL DO

  • Act as the point of contact forMytheresas top clients
  • Develop one-to-one client relationships through regular communications, and refer to individuals order/ returns histories to enhance understanding of client base
  • Service new and existing clientsideally providing a book with former clients
  • Create and implement new selling ideas to ensure sales targets are met
  • Increase spend of individuals and develop customer loyalty through understanding customers style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers withrecommendations based on their shopping behavior and preferences
  • Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com
  • Responsible for the Pre-Reservation four times a year
  • Responsible to update the preference sheet/ profile of the customers
  • Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out pieces
  • Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as design
WHO YOU ARE
  • You have several years of work experience, preferred in the field of luxury fashion, ideally in e-commerce
  • Love for fashion and technology
  • Are passionate about your customerhave a true service and roll-up-the sleeves mentality
  • Enthusiastic, innovative and creative
  • Sales-driven
  • Tech savvy
  • Fluent in written and spoken English and German, French, Greek, Swedish, Spanish or any other language
At Mytheresa, our people are our success. If youre a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or anydisability.We are looking forward to your expressive application via our career site.

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