Client & Fund Servicing Officer

Job Description

About Columbia Threadneedle InvestmentsWhat working at Columbia Threadneedle offers....Working at Columbia Threadneedle Investments youll find the promise we make to our clients is the same one we make to our employees: Your success is our priority. Here, youll find growth and career opportunities across all of our businesses. Were intentionally built to help you succeed. Our reach is expansive with a global team of 2,000 people working together. Our expertise is diverse with more than 450 investmentprofessionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies, and we have the capability to create bespoke solutions matched to clients specific requirements. Columbia Threadneedle is a people business and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. We are committed to providing an inclusive workplace that supports the diversityof our employees and reflects our broader communities and client-base. We appreciate that work-life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter. Job Purpose StatementWhere youll fit in & what our team goals are... Your role will contribute to the entire Dutch client data flow process with responsibility for the setup of NL clients and NL-in house funds in the appropriate ledger/account. You will also support the Companys Client Management function in the day to daymanagement of client relationships. Role ResponsibilitiesHow youll spend your time...

• Ensure all the required AIFMD Depositary information is available for monitoring on behalf of the NL Pool Board
• Process AML, KYC and services documentation for prospective NL clients and NL in-house funds upon instruction of NL Client Management (including Salesforce pass and confirmation of FATCA/CRS status) and ongoing maintenance of this documentation
• Prepare, document and process the US FATCA registration for the NL in-house funds
• Prepare, monitor and deliver accurate and complete information regarding NAVs/Tax Reclaims/ monthly Participant Register of the NL in-house funds (including accrual of payables and receivables)
• Responsible for the setup in the investment book of records and the accounting book of records including the co-ordination and implementation in regards to all transitions for NL clients and NL-in house funds in the appropriate ledger/account
• Responsible for monitoring the outsourced stock and cash reconciliation to State Street Middle Office and escalate / intervene if required
• Responsible for interacting with Depositary of State Street and report internally the challenges
• Responsible for maintenance of data flows between and related communication with State Street Middle Office, external asset managers, custodians and other 3rd party service providers (such as non-State Street collateral managers)
• Provide State Street Custody (as well as external fund managers) with required tax documentation and monitor timely filing and receipt of tax reclaims for the NL in-house funds
• Various month end activities

Support the NL Client Management function in the day to day management of client relationships

• Deal with client queries and contribute to RFP process
• Provide cover, as appropriate, for the responsibilities of other team members

Professional Development

• Contribute to the maintenance of an effective Enterprise Compliance Program (ECP)
• Contribute to the design, implementation and maintenance of the Client Services teams Operating Group Compliance Program (OGCP)
• Participating and providing training internally and externally to the team
• Identifying your own training and development needs taking appropriate opportunities for on-the-job, formal training & participation in forums
• Training new recruits and ensuring their compliance with laid down procedures
• Keep up to date with changes in legislation, regulations, market practice / market demand and investment products; evaluate their impact on the department and job requirements; and deliver appropriate business responses

Management Information & Team Profile:

• Produce/ maintain agreed Management Information (MI) contributing to team weekly reporting processes and cycles
• Improve team working practices and procedures on an ongoing basis (including the use of checklists)
• Ensure that you keep all procedures applicable to your tasks and responsibilities up-to-date and available to all stakeholders
• Report upwards ALL incidents/errors, unusual items, and data concerns as they arise
• Ensure that systems "owned" and used are all appropriately secured and used in accordance with departmental procedures
• Responsible for co-ordinating, managing and or resolving internally or externally raised non-investment related queries or errors relating to Dutch client issues
• Ensure that all data input and changes to existing documents and procedures are supported by a four eye check
• Create awareness and understanding of the State Street Rate Card and when to be applied

Key CapabilitiesTo be successful in this role you will have...

• Solid relevant experience at an asset management company or custodian
• High level of knowledge of investment practices and terminology
• Understanding of intention of mandate types and restrictions
• Knowledge of regulatory requirements
• Excellent knowledge of AML, KYC and services documents
• Excellent numeracy skills
• Ability to communicate effectively at their level with supplier & Client Management staff