Claims Handler Intervention

Job Description

**At Saga we’re radically flexible which means our colleagues have total autonomy over where they work – home, hybrid or hub. This role has a hybrid element which means our team come together when we need to collaborate.Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their Whys it like that curiosity. How they always think of others and work together to getthings done. For us, for you, make do will never do. Good enough Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga.And right now, we are looking for a Claims Handler (Intervention). In this role youll use your claims handling knowledge to find solutions for third parties that will help to reduce claim costs. Youll get to apply your excellent customer service approachto ensure that an outstanding service is provided to third parties through the claims experience you help to deliver.Youll be working with our third-party customers, handling both inbound and outbound calls. So youll need to bring your resilient approach and effective listening skills, helping you to ensure that their interests are always at the heart of what you do.Your ability to listen and recognise important information will help you to identify opportunities to promote our services and potential cross-selling opportunities.This is a permanent, full-time position and as investors in people, we are looking for those that are genuinely interested in starting a long-term career with Saga. Many of our senior leaders started in this position and our current agents describe the roleas one with good career and personal development opportunities.Our Claims Contact Centre opening hours are 8am - 8pm Monday to Friday, 9am - 5pm Saturday and Sunday. Shifts will be 37.5hrs per week within these hours.Starting salary of £20,812 with a structured salary progression where salary will increase at key milestones as your skills develop to a mastery level.Meeting key criteria at expected rates would see your salary increase to £21,374 as you Develop, £23,625asyou become Skilled, and £25,875when you reach Mastery.And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.If this sounds like you, what are you waiting for Apply Now! Package DescriptionThe standard benefits when you join Saga include:

• Remote working available where possible
• 25 days annual leaveplus bank holidays with the choice tobuya further 5 days annual leave per year
• Free private medical insurance after 1years service
• Workplace Pension
• AXA Be Supported
• A range of reductions and offers from leading retailers, travel groups and entertainment companies

Main Responsibilities

• Handle third party proactive claims by directly communicating with third parties.
• Able to work under pressure to achieve SMART performance targets.
• To provide proactive solutions to third parties and reduce claims cost.
• Deliver outstanding third-party service throughout the proactive process.
• Deal with all expressions of dissatisfaction in accordance with best practice.
• Always maintain client confidentiality and act within the disciplinary code.
• To contribute proportionately to the Team’s achievement of all its targets.
• Manage third parties expectations of the next steps in the claim journey.

The Ideal CandidateOur Saga Values:

• Precision Pace- Always owning and making things happen.
• Empathy– Always aware of others.
• Curiosity– Always asking why.
• Collaboration– Always one team, the Saga team!

About The CompanyOver the past 70years we have become the UKs specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised forits high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance andthe Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50as we are champions of age inclusivity. We are an official Disability Confident employer and ensure that our recruitment processis inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engagedonthe role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related toCVs received in this unsolicited manner.#LI-Remote”