Centre Support Manager

Job Description

Porsche Retail Group (PRG) have an excellent opportunity for a Centre Support Manager to work for one of the world’s most iconic brands and join Porsche Centre West London.In this key role, as part of the Centre Management Team, the Centre Support Manager will ensure that the Centre adheres to Porsche’s franchise partner and strategy guidelines, by working closely with the General Sales and Aftersales Manager. This is a uniqueand diverse role, pivotal to the daily operations of the whole Centre. The role covers multiple disciplines from Reception, Facilities, Health and Safety and Events Management. In addition, the role includes working closely with the PRG Head Office digitalmarketing team to help manage the Centre’s online social media platforms and website.We’d love to hear from you if you have:

• Sound understanding of events management processes.
• Knowledge/ understanding of online digital marketing.
• A track record of ensuring exceptional customer experience, in a fast-paced customer facing environment.
• Proven experience within a management role in a franchised automotive dealership or hospitality environment
• Exceptional organisational, planning, administration, and customer service skills
  • Team Management experience of receptionists/hosts

What could you be doing day to day

• Managing customer data and marketing event activities
• Creating, designing, and implementing content, and managing social media platforms
• Managing customer relations including the day-to-day operation of the reception team, always ensuring exemplary customer service standards
• Adhering to the Porsche’s franchise guidelines document relating to Facilities, Mystery shop, Employee Training Records, Marketing, and events, ensuring strict confidentiality is always maintained.
• Supporting management in meetings with employees, performance reviews, audits, and business initiatives

So, what makes life at PRG unique

• An induction like no other.As part of your welcome, you will enjoy a day at the Porsche Experience Centre, Silverstone, where you drive a selection of Porsches on the track.
• Porsche for a weekend. Once a year, for a special occasion, you will get a choice of a Porsche, at no additional cost to you.
• Every staff member is treated as a brand advocate. You will be able to support events, such as the Porsche GB Carrera Cup.

That sounds exciting, but what else

• This role is a full-time opportunity located at Porsche Centre West London: Monday to Friday 8.00am to 6.00pm.
• A basic salary up to £40,000 depending on experience.
• Bonus of up to 15% of basic salary, paid quarterly during the year.
• Ability to participate in the VW Group Employee Car Ownership Scheme.
• Option of a further VW Group Vehicle at preferential leasing rates.
• 33 days holiday per year (including Bank Holidays), with extra days for long service.
• Private Medical Insurance, with the option to add your loved ones.
• Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products.
• Life Assurance.
• Income Protection Insurance.
• DC Pension Scheme.
• Employee Assistance Program - support and advice on issues impacting your wellbeing.

And what’s it like to work at Porsche Centre West London

• A prime location on the A4 in Chiswick, close to public transport links. A five-minute walk from Chiswick High Road
• Dedicated satellite aftersales service building nearby in Kew, and successful candidates will be expected to travel between the two, dependant on business requirements.
• Free car parking a short walk from both sites.
• Free onsite parking for bike and bicycles

And finally – who are we

• Headquartered in Reading alongside Porsche Cars GB Ltd, we are owned wholly by Porsche Germany. We operate five Porsche Centres, two satellite Service Centres and a Trade Parts Distribution Centre in and around London.
• Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.
• You’ll find our culture of trust, integrity, and empowerment filters through every channel of our business.
• Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.

So, what’s next

• Excited Wed love to hear from you.
• Apply now with a copy of your CV and if selected, a member of the team will contact you for an informal chat.
• And don’t forget to visit our ‘socials’, just search ‘Porsche Retail Group’.

How to applyPlease note that eRecruitSmart is advertising the role of Centre Support Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if youconsent to these terms.You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.We look forward to hearing from you!