CCTV & Police Liaison Officer

Job Description

Summary£31,900up to £40,700* per annum - This isn’t 9-5. This is making the most of every day.Help protect our customers, colleagues, products and property.Our Head Office CCTV & Police Liaison department is now looking for a CCTV & Police Liaison Officer to join our busy team! The role will be responsible of providing CCTV access and footage to stakeholders when required, whilst maintaining procedural compliance.You will also be the main point of contact for password reset and liaising with the police and onsite CCTV engineers.This role will support our Next Level Inventory projects which will utilise CCTV to identify internal and external theft.The ideal candidate will have previous background with CCTV systems, have great attention to details and be a great communicator.We have a hybrid working model for Head Office roles. This role will be able to work from home two days a week after probation and must be able to demonstrate an appropriate working space. This includes sufficient monitor(s) to view CCTV and a space whereyour screen(s) cannot be seen by others in the property.What youll do

• Analyse data which helps identifies internal or external fraud and use that data to investigate the activity using CCTV footage. If the footage confirms fraud has taken place, create an investigation packs or witness statements that can be used internallyduring disciplinary proceedings or to provide to the police
• Manage day to day CCTV password requests and revokes within the specified time/period and maintain accurate logs of all activities
• Action all footage requests for the police/insurance/trading compliance/internal investigation/subject access requests (SAR) within a time sensitive manner and be proactive in informing relevant departments of incidents where required
• Use redaction software to redact footage for all SAR requests to ensure compliance with GDPR
• Communicate with engineers/police/store/Regional Distribution Centre colleagues to aid with CCTV requests/queries
• Assist engineers with setting up store CCTV systems and ensuring the correct users are created
• Understand internal processes sufficiently enough to provide a decisive review of any accusations that fraudulent activity has occurred
• Work independently to ensure requests are prioritised appropriately depending on the retention of footage available and the licensing conditions stipulated
• Maintaining accurate retention periods within folders
• Assisting with the training of CCTV colleagues and educating all relevant stakeholders on CCTV systems and processes
• Conduct CCTV integrity checks of all systems and log any issues

What youll need

• Previous experience using CCTV systems
• Strong written skills when drafting investigation packs or witness statements that can be used internally during disciplinary proceedings or to provide to the police
• A good positive, can-do attitude who seeks to identify solutions to problems
• Ability to take initiative and work independently
• Strong computer skills including Word, Excel and PowerPoint
• Able to prioritise effectively and strong time management skills
• Excellent communication skills and the ability to build successful stakeholder relationships
• Driving licence is desirable
• Flexible to travel with occasional overnight stay when in training
• German language skills are beneficial but not essential

What youll receiveThis isnt getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the extensive training to succeed in your role and plenty of opportunities to progress your career here. Were proud to offer a competitivesalary starting from£31,900 with the potential to earn up to £40,700*(depending on experience) with 30 days’ holiday per year (pro rata). We also recognise that different people value different benefits, based on different lifestyles and needs, which iswhy we offer arrange of additional benefits including but not limited to:

• Barista Bar, restaurant and free onsite gym
• On-site Car Parking (including electric charging in each space)
• Employee Assistance Programme (EAP)
• 10% in-store discount card

To find out a Lidl bit more visit our benefits page to see for yourself! <