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Caseworker

Page Personnel Public Sector & Not for profit
Job LocationLondon
EducationNot Mentioned
Salary32,276 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

This is a 12 month FTC, Caseworker role, offering £32,276 salary with an excellent benefits package. The role is offering a flexible working pattern after an initial six weeks service fully on-site, with offices based in East London. The role has a startdate of April with flexibility for notice periods.Client DetailsAn organisation set up by law to investigate complaints or disputes. Investigate or make decisions when someone has been unable to resolve a complaint, delivering a fair outcome and highlighting to the industry where they can improve.DescriptionCaseworker:Work within one of casework teams, such as Adjudication, Early Resolution, Case Assessment or Casework Support.This will require a customer focused approach to complaint management and resolution, dealing with complex cases and working to ensure fair and rational outcomes in a speedy and proportionate manner.Take into account relevant legislation and organisations statutory powers and purpose.Key responsibilities:

  • Manage a portfolio of straightforward/moderate cases that are potentially resolvable or require less formal investigation
  • Working within the organisational standards and taking into account the needs of the parties concerned whilst maintaining impartiality.
  • Ensure the casework management system is updated accurately.
  • Investigate cases by identifying the key issues, gathering information as required and examining evidence against the required standards.
  • Write articulate and well-reasoned outcomes on the merits of complaints.
  • Ensure that processes and procedures are adhered to.
  • Develop relationships, both internal and external, that will enable effective management of own caseload
  • Any other duties as reasonably required.
ProfileCaseworker:Essential:
  • Casework handling within a customer facing setting OR working within the pensions industry with knowledge of personal pension schemes.
  • Conducting analysis of large amounts of information and identifying key issues to be addressed.
  • Writing evidence-based outcomes that stand up to scrutiny and challenge.
  • Working on own initiative and managing a varied caseload within a set quality and time framework.
  • Developing understanding of new areas of professional knowledge.
  • Using information technology, such as casework management systems and/or other applications, to manage caseload.
Desirable:
  • Experience of complaint handling within a regulatory, ombudsman or financial services setting.
  • Professional pension qualification
Job OfferCaseworker:
  • 12 months FTC - to April 2024
  • April 2023 start date
  • £32,276 salary
  • Offices based in East London
  • 27.5 days annual leave plus bank holidays
  • Buy and sell additional holidays
  • Two desirable pension schemes available
  • Flexible working pattern after six weeks service
  • Private healthcare
  • Access to benefits and discounts
  • Staff events
  • Staff awards

Keyskills :
ComplaintComplaintsPension SchemesPensionsCase WorkCaseworkFinancialFinancial ServiceComplaint HandlingCaseworkerResolutionOmbudsmanComplex ComplaintsComplex CasesCases

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