Business Systems Analyst

Job Description

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.EQs vision is to be the leading global share registrar, offering complementary services to its client base andour values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.Role SummaryThe Business Systems Analyst will be a core member of the Professional Services team, working alongside our Technical Implementation Consultants and Project Managers. Your focus will be to support the delivery of excellent software configuration and consultancyservices to our existing and future Administrator customers. We work with a range of high-profile clients and provide the product, business, and technical expertise to support them through projects and programmes of all sizes. The work is varied, providingopportunities to; lead or manage implementation projects, become a technical or business-focused subject matter expert, be office-based or work onsite.Department InformationThe department is responsible for implementing software solutions for new as well as existing customers on multiple software platforms including EQAdministrator.Core Duties/ResponsibilitiesTo EQ Paymaster customers or prospective customers:

• Deliver value to customers by advising on high quality software-based solutions. These may include workflow design and build, screen tailoring and configuration, or script-based executable rules.
• Analyse and understand customer problems and opportunities, with reference to the life and pensions industry, and recommend how EQ Administrator can be used to meet customer needs.
• Work collaboratively with customers throughout the full implementation lifecycle, from initial feasibility study through to full customer implementation, training and post-implementation support.
• Provide support to customers in defining additional requirements and optimising their implementation. This includes tracking work through our Agile development and release lifecycle.
• Work on customer sites when required, which may be for an extended period.
• Identify training needs and deliver training to customers as part of project delivery.
• Provide expertise and present demonstrations to prospective clients alongside colleagues from other parts of the business

• Work in a project team to support the entire lifecycle of EQ Administrator implementation projects, from pre-sales through to Production support
• Review and understand customer IT and business requirements in respect of pension schemes or life and savings products (as relevant to the specific business area of work) and recommend how best they can be supported
• Review and understand customer processes and procedures, map these to product functionality and identify possible system enhancements
• Specify and write non-core code using technical language such as PL/SQL in order to support client business process implementations such as customer-specific complex workflows and documentation.
• Support customers in the implementation of the EQ Administrator digital platform, utilising web skills to create and manage bespoke content.
• Support customers carrying out data migration projects, including mapping existing system processes and data to our products and identifying conversion strategies and audit processes.
• Provide customer post-implementation support/consultancy as required
• Develop and deliver training courses for new customers or new releases/upgrades as required
• Help customers prepare for future legislative and strategic change
• Track and manage work against a budget, from producing estimates and securing customer budget approval through to recording and monitoring time spent. In larger projects, you will work with a project manager who will take responsibility for the budget.
• Assist the Customer Relationship Management team in building and maintaining partnerships with customers, with a particular focus on understanding customers day-to-day operations and use of EQ Administrator
• With sufficient experience, take on the role of Lead Consultant on a specific project. In collaboration with the Project Manager, this position includes supervisory responsibility for: 1) Directing the team of consultants assigned to the project 2) Definingand communicating the tasks to be completed on each work stream 3) Tracking progress of the tasks on each work stream against timescale and quality constraints

EQ BenefitsBeing a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
• A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc.
• 4 x Life Assurance.
• Company sick pay (2 months full pay, 2 months half, following probation).
• Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
• Discounts with major retailers (EQ Wins).
• Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage andcivil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks