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Business Change and Improvement Manager

Goodman Masson
Job LocationLondon
EducationNot Mentioned
Salary£50,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Octavia is a housing association working in the heart of London. We are steeped in history with a strong sense of purpose. We are respected for the quality of our work and attach paramount importance to our tenants and community development activities. Our ambition is to create an organisation that our tenants really value.This Business Change and Improvements Manager will sit within a newly formed Corporate Change team and report to the Head of Corporate Change and PMO who is responsible for delivering our organisation-wide modernisation programme.The main duties of your role will include:

  • Collaborating with colleagues within the wider Business Excellence and Innovation Directorate to form a high performing function that supports delivery of our strategic goals
  • Challenging the status quo, initiating new ways of working, taking colleagues at all levels with you to ensure change is long lasting and makes a real difference to our customers
  • Leading change projects and service improvement reviews, from scoping and assembling multi-disciplinary teams to implementation and delivery
  • Understanding current performance, the levers for change and predictive analytics to support delivery of change projects
  • Developing and overseeing the organisations change management methodology, building in a strategically aligned approach to achieving customer outcomes
  • Championing and role modelling agile ways of working, user centred service design, driving customer focus, collaboration and high performance
  • Tracking of outcome focused measures to gauge organisation performance and progress
  • Joining up how we use business intelligence, data and customer insight to learn, improve, predict, plan and make the best decisions we can
  • Nurturing talent through coaching and personal development, helping our colleagues to maximise their potential
  • Valuing and championing equality and diversity within the workforce and our customer base
    • RequirementsWe are looking for a strong project or programme manager with a passion for improving customer service. Someone with a can-do attitude who will keep a clear focus on the bigger strategic picture, with their head in the clouds but feet on the ground. We are looking for a leader who will take the organisation on a journey, a positive and pragmatic individual with strong resilience who can overcome challenges. Someone who can translate innovative ideas into practical actions and deliver them. Other skills we are looking for include:
  • Experience of developing strategic and operational metrics, tracking organisation and service performance and driving improvement
  • Skilled in embedding and influencing change into an organisation is key whilst delivering technical and non-technical projects
  • A track record of user centred service design and customer journey mapping
  • A background in improving customer experience, outcomes and business efficiency
  • Well-developed data analysis skills
  • Experience of strategic and service planning and working with colleagues to generate ownership and accountability for delivery
  • Knowledge of the housing sector would be an advantage but a similar sector background and ability to adapt is essential
    • Qualifications:Knowledge of Lean, Six Sigma, Agile or Prince2 and in depth experience in cross-functional project management is essential.As well as this, we expect all our employees to live our company values:Respectful: Be willing to understand others. Support others, gain trust, be positive and enthusiasticResponsive: Take ownership and strives to perform at a high level. Be creative, practical and flexibleReliable: Be well organised and cope well under pressure. Be transparent, open and willing to see situations from others point of view. Demonstrate good time keeping and taking responsibility for service deliveryResourceful: Be open to new ideas about how we work and improve. Work collaboratively creating and sharing resourcesWe believe that by living these values we can provide excellent customer care, improve performance and help us to achieve our mission of creating good homes and better lives.Benefits£50,000 per annum plus fantastic benefits including up to 10% pension contributions.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. Please ensure you answer the application form questions fully in order to be considered. Required skills
  • strategy
  • change management
  • business change
  • improvement
  • modernisation
  • corporate change

    • Keyskills :
    strategy change management business change improvement modernisation cpate change

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