Business Analyst / Product Owner

Job Description

day of Relationship Manager Turns product strategy into action and is accountable for ensuring that products are built to the ‘customers’ specifications and are commercially viable Good understanding across, technology, agile, design and business Support the Global Head of CRM GPB&W in determining and delivering the overall sales and leads management tooling strategy Customers / Stakeholders Works in collaboration between global, regional, and country teams and builds strong relationships to ensure standardization and delivery of agreed definitions, processes and SLAs are achieved Collaborate with Customer, Products, Finance and Data Analytics to ensure delivery is aligned to relevant group and market strategies Identify/ address challenges/ barriers in this process Obtains buy-in from and influences senior management and stakeholders for specific key initiatives, commitments, and changes. Leadership & Teamwork Acts in a manner that transparently promotes the organisation’s values and delivers in an aligned manner. Cultivate an environment that supports diversity and reflects the HSBC brand Work in a facilitative manner to build capabilities and progress objectives but does not lose sight of the key outcomes. Operational Effectiveness & Control Support delivery across GPB&W, institutionalizing standard best practices to remove unnecessary complexity and increase stability. Support and manages operational risk by ensuring adherence to Group Legal, Risk, Compliance, Regulatory, and Information Security standards. Lead the identification and monitoring of BAU and process design specific problems, establishing and mandating changes in practice that lead to continuous improvement. Major Challenges End-to-end design and implementation of framework connecting global teams, regional and markets in addition to engagement and alignment of other LOBs Accuracy and reliability of information and processes – crucial to have attention to detail Multi-functional and multi-market dependencies Global versus local accountabilities and deliverables Role Dimensions Impact to all Global Private Bank and Wealth management markets Knowledge & Experience / Qualifications Experience in Product Ownership/ Business Analysis and general business change delivery Good understanding of CRM principles and Sales and Leads management processes and solutions Minimum 5 years in a comparable financial services organization Experience of working across country/ regional and Global teams Skills & Abilities Highly numerate and financially literate Able to see big picture and detail simultaneously High level of energy and enthusiasm. Excellent relationship building and senior stakeholder management skills. Strong leadership skills Able to influence, engage and lead in a positive, inspiring manner. Highly effective communicators with excellent interpersonal skills Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days we will not be progressing with your application. Thank you foryour understanding.