Business Analyst

Job Description

The Business Analyst - Content Services Business Unit (CSBU) will work with various stakeholders, internal and external, to define user stories, requirements and specifications for features, capabilities, and improvements across CSBUS portfolio of contentservices and platforms and will work closely with delivery teams for implementation and ongoing analysis and supportThe Business Analyst - Content Services, will report into the Senior Product Owner and will have the following key responsibilities: Develop detailed user stories, business requirements and functional specifications and other analysis documentation as assigned and directed by the Senior Product Owner Work closely with all delivery teams, including QA, to ensure that defined user stories and requirements are properly aligned, implemented, tested, info security compliant and delivered Build expertise across group and individual business line digital product portfolios, as well as an understanding of their systems and capabilities Act as SME of specific capabilities and processes within CSBU Build effective and meaningful relationships with relevant business line stakeholders, acting as an interface between the business, operations, and technology teams Participate actively in and/or manage processes, workflows and ceremonies supporting overall product delivery, including stand-ups, sprint planning and reviews, Confluence documentation, Jira tickets, acceptance criteria, and release management Manage and validate the ongoing support/maintenance process and backlog for the CSBU delivery teamAbout you:Required Skills and Knowledge

• Customer-first mentality and commitment to provide a high level of service to Clients
• Excellent planning, documentation and structured analytical ability. Proven experience of understanding and enhancing products and business processes through the application of appropriate technology
• Effective writing, communication and influencing skills and an ability to work successfully in a matrix structure, across multiple stakeholders, internal and external
• Excellent presentation skills with the ability to break complex solutions into simple messages
• Cultural sensitivity and awareness. Ability to work in a multilingual, multicultural environment where consensus is the norm
• Strong knowledge of APIs and content management systems, including Sitecore
• Knowledge of digital analytics processes and tools
• Knowledge of data/content structure and migration
• Deep knowledge of agile delivery tools and processes
• Excellent organisational skills with proven ability to manage multiple ongoing activities
• Innovative, creative problem solver with an eye for detail and accuracy
• Strong evidence of sharing and synthesising knowledge and problem solving
• Interest in and passion for the Digital 24/7 news and information space
• Solid experience in agile digital development and sound knowledge of the digital project development lifecycle within complex environments
• Direct analysis/support experience with data migration, APIs and Content Management Systems
• Experience of working closely with backend Engineering teams and BAU support processes
• Experience with analysing and documenting business workflows and platform architecture
• Understanding of digital analytics across web and app channels
• High level of technical experience with web-based solutions and services in a B-to-B environment a strong plus
• Bachelors degree required, preferably in a business or technology area
• Formal agile, business analysis or project management certification
• An excellent standard of written and spoken English is essential. Any other languages will be a distinct advantage

Benefits: Private health care, Dental cover, Pension scheme, Life assurance 22 days annual leave increasing with service, option to buy additional leave, Birthday leave, 5 days study leave, paid volunteering day Cycle2work, season ticket loans, gym discounts, childcare vouchers) Access to our Employee Assistance & Employee Support Programme Opportunity to work at Chiswick Park, business park and all Enjoy-Work events Occasional travel may be required

Keyskills :
Business AnalysisCMSAGILE