Branch Supervisor - (Turkish Speaking)

Job Description

A prestigious bank is seeking an experienced Branch Supervisor to join their team in the city. 2-3 years experience. MUST BE FLUENT IN TURKISH.JOB PURPOSE

• Ensure as Branch Supervisor in achieving the branchs overall objectives by proactive delivery of customer driven service and sales, efficiency of service capability, operational quality and control of costs.
• Continually improve the standards of customer driven behaviour enabling the delivery of a robust service and sales culture through customer contact management.
• Monitor all branch activities including business and operational matters.
• Develop the Branch in working with other group members to protect and expand the existing customer base.
• Participate in promoting existing products as well as the enhancement of those products, and the development of new offerings.
• Branch Supervisor will have the overall responsibility of achieving all the budgetary growth targets allocated for the branch by maintaining quality customer service.
• Branch Manager will split customer portfolio into Business and Personal without delegating the overall responsibility.
• To assist the Head of Branches and Head of Business in promoting strategies.
• Ensure the daily branch/department activities are performed in accordance with the Banks AML/CFT, KYC, Sanction policies and procedures.
• Assist branch staff in AML /CFT, KYC related matters and queries.
• Review and sign off on new customer files, and CDD updates to existing files
• Review Daily and Monthly customer transaction reports and communicate suspicious activity or transactions to MLRO.

ACCOUNTABILITIES

• Ensure as Branch Supervisor to achieve all branch financial and non-financial targets and objectives.
• Ensure the branch complies with the Banks policy and procedures, legal and regulatory requirements, including adherence to the Banking Code, report any risks where necessary to the Head of Branches/Head of Business.
• Monitor all branch operations in accordance with Procedures Manual, Financial Crime and Anti-Money Laundering regulations.
• Ensure as Branch Supervisor to explore ways of diversifying and improving the services provided, quality and volume of the loan book and amount of deposits accepted in the branch.
• Ensure all necessary information is provided to the Central Credit Unit for the smooth passage of the credit applications and the effective taking of security.
• Ensure as Branch Supervisor, you aim to achieve operational efficiency and cost controls are in accordance with the Banks policy standards.
• Ensure as Branch Manager that cross-sale opportunities are maximised.
• Ensure all Staff Training is completed
• Maintain awareness of the local financial market.
• Make recommendations to the Head of Branches/Head of Business about the branch manpower structure in order to achieve optimum levels of customer service and cost effectiveness.
• Provide cover for Assistant Branch Supervisor/Team Leader in his/her absence.
• Meet objectives as set from time to time by the Executive and the Head of Branches/Head of Business.
• Carry out planned marketing activities to agreed budgets, sales volumes, values and timescales.
• Positively represent at off-site locations and maintain collaborative working relationship with customers
• Acquire and continually work on cultivating new "leads" for the organisation.
• Responsible for dealing with complaints, monitoring each process, reviewing complaints book regularly, ensuring that the Bank is in compliance with guidelines particularly in respect of tariffs and terms, complaints, confidentiality etc.
• Responsible for responding to Internal Audit Issue Sheets relating to his/her own area
• Recommend and implement changes to the way in which the team operates to improve service quality, and process efficiency, supporting line management in centrally driven changes when required.
• Lead, motivate, develop and appraise team members, retain talent and high performers, provide timely and constructive feedback to branch members to improve their performance, co-ordinate their ongoing training and development, in order that their individualand collective performance meets the required standard.
• To undertake other duties appropriate to the grade and character of the work as may reasonably be required. The list of duties in the job description should not be regarded as exclusive or exhaustive.

EXPERIENCE/SKILLS/KNOWLEDGE

• Minimum of 2 years experience in retail financial services.
• Knowledge of general banking, the Banking Act and Code of Practice.
• Understanding and knowledge of the Banks products, services and processes and of the customer relationship.
• Fully conversant with the legal, regulatory, and Banks requirements in respect of detecting financial crime.
• Proven ability in marketing.
• Knowledge and understanding of relevant risk/compliance/audit standards.
• Excellent interpersonal and communications skills.
• Problem solving skills.

Keyskills :
BilingualBranch ManagerClient ServicesKYCRetail Banking