AV/VC Events Technician

Job Description

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in RecruitmentAV/VC Events TechnicianLondon salary up to £38,000A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced Events Technician to be a key part of our London team, and working onsite at a leading multinational professional services network. The role will be taking full responsibility for supporting all audio visualactivity from high profile events to meeting room support incorporating a wide range of AV and VC products across the London campus as well as 2nd line support to client locations across the UK as required. You will be responsible for management and operationof the event spaces, attending high level events and providing first class client experience throughout.

• Be customer focused with strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner

• Actively monitor clients AV/Microsoft Teams estate via remote monitoring tools (Crestron Fusion, Logitech Sync Portal, Utelogy)

• Provide remote support to all client service users via monitoring tools / telephone / video call

• Provide real time in room support across Client buildings

• Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video conferencing calls (virtually and in room as required)

• Fault handling and tracking of all AV related fault tickets raised via Service Now (Call logging software) through to resolution

• Track and manage all AV requests received via dedicated AV phone & email

• Troubleshoot AV related technology issues (inc projectors, control systems, switching, audio and screens) to complete resolution when issues occur

• Ensure all equipment faults and requests are reported via the onsite procedures

• Generate daily reports and contact VIP clients to establish full nature of meeting & requirements equipment / meeting room set ups as required

• Setup, testing, operation, and break down of AV equipment; (e.g. video data projection systems, audio and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems)

• Ad hoc testing across Client site - high profile rooms / areas

• Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity and applications where appropriate

• Locate faults or problems and provide solutions on a first /second line basis and provide a work around, if problem is critical

• Have a strong understanding of conferencing technology around video, bridging, audio, web, and streaming including mixing boards and video switchers

• Direct & manage all onsite events within large presentation spaces

• Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events throughout.

• Ability to multitask and work under pressure to strict deadlines

• Provide white glove service that manages technical logistics for large complex events, Town halls, special events, and VIPs video meeting

• Conduct planning meetings with client event organisers to ensure the correct technology is being used, leading to successful meetings/events

• Work with vendors for AV rental and staging of events

Benefits:* 3% pension contribution (after 3 months probation period) * 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year * Death in service benefits (3 x annual salary) * Private medical insurance (after 6 months probation period) * Join a company who value you