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Audio visual service team manager

Prospero Integrated
Job LocationLondon
EducationNot Mentioned
Salary50,000 - 55,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Audio visual service team managerProspero are keen to speak with an AV service team manager who wants to join one of the UKs leading AV systems integrators.The candidate will use technical proficiency with a range of AV systems and related technologies to fault find problems with complex AV systems. They will provide clear communications to clients during remote support, and be able to fix problems hands onon site, liaising with manufacturer support teams or distributors where necessary.Key Details:

  • London
  • £50k- £55k
  • Hybrid working
  • Paid overtime
  • laptop, tools, mobile phone
  • pension plan
Responsibilities:
  • Managing the delivery of AV support for multiple clients, in particular customers with on-going support agreements in place, taking ultimate responsibility for the resolution of technical issues and client satisfaction
  • Growing the service side of the business which is in its early stages as compared to the maturity of the business as a whole
  • Providing exemplary customer service and building client relationships
  • Delegating work to and supervising AV engineers, both remote and on site
  • Scheduling service visits and ad hoc callouts, in line with service level agreements
  • Handling technical support escalations: liaising with manufacturer support teams
  • Site surveys where relevant to support contract sales
  • Delivering or guiding training for support team on customer service and relevant technical AV
  • Developing junior AV engineers and contributing to career development plans
  • Contributing to the strategic technical direction of the business, in terms of products / brands and best practises
Required Skills:
  • Technical knowledge of AV systems including sound systems and DSP, video switching and transmission, videoconferencing, display and projection, digital signage and effects
  • Windows and Mac OS
  • Product knowledge for leading AV / VC manufacturers, such as Extron, Crestron, QSYS, Shure, Logitech
  • Videoconferencing platforms - Microsoft Teams Rooms, Zoom Rooms, Cisco Webex
  • Audio DSP programming g. BSS, QSYS, Shure
  • Remote and on-site technical support experience
If you feel you fulfil the above criteria please send your CV into us today!

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