Associate Director, Client Delivery Specialist

Job Description

KEY ROLE RESPONSIBILITIES

• Perform end-to-end orchestration across all processes and services managed by Client Management.
• Engage clients throughout process, ensuring seamless delivery and client experience.
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, ensuring that existing-to-bank cases are completed within the renewal date.
• Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Being the main point of contact for all cases assigned and show strong case management to ensure that blockages are resolved as quickly as possible, and any queries addressed in a timely manner.

QUALIFICATION

• Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience.
• Ability to positively engage and build rapport with clients.
• Strong writing and presenting skills in English.
• Problem solver; looks for solutions and finds ways to progress despite blockages.
• Strong drive to deliver.
• Has a clear understanding of the client needs being serviced.
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines.
• A team player with good interpersonal skills.
• Risk & AML certified as stipulated by Bank policy (role based).

CLIENT DUE DILIGENCE (CDD)

• Review of CDD for existing-to-bank clients.
• Respond and clear queries from Clients / Checkers / Other Specialists / Business CRM in a timely manner.
• Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process.
• Escalate or enforce compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
• Carry out requirement review for booking locations and investigate whether these can be adhered to using information already available rather than reaching out to the RM/CM or client.
• This role is specific to the Public Sector and Development Organisations (PSDO) segment and requires a strong understanding of the relevant client types such as Charitable Organisations, Central Banks, Development Finance Institutions, Development Organisations,Non-Governmental Organisations, Multilaterals, and the factors relevant in these reviews.

About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunitiesto grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you canbring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion.Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sortsof self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressedto an important stage of our recruitment process.

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