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Assistant Customer Service - Mandarin Speaking

Bank of China (UK) Limited
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About UsBank of China London Branch is the first ever overseas Chinese financial institution in a global financial services hub. Established in 1929, Bank of China has expanded steadily in the UK and has become the first choice for both Chinese going-out’ customersand local UK customers seeking to establish relationships with China, with branches all across the UK including the City of London, London Chinatown, Manchester, Birmingham and Glasgow.The Bank is taking a leading role amongst UK based Chinese financial institutions and is one of the mainstream foreign banks in the European market.Position summaryWe are seeking an Assistant Customer Service - Mandarin Speaking to join our Branch in Manchester. The job holder will need to deliver excellent customer service and work together with colleagues to ensure the smooth running of daily operations.Essential responsibilities include but not limited to

  • Ensure excellent customer service at the close counter
  • Deal with transactions related to customer’s deposit, withdraw, outward remittance, cheque, internal transfer, foreign exchange, account closure, encashment of credit card and encashment of demand draft
  • Be responsible for maintenance of customer information
  • Conduct customer trigger events review and system update
  • Answer customer telephone enquiries
  • Ensure that all activities comply with compliance requirements as defined in the Bank’s policies and procedures
  • Assist the Open Counter Team when needed to ensure the smooth running of daily operations in the banking hall
Person specification
  • Degree educated in Finance, Economics, Accounting or MBA, or relevant qualification
  • Customer service experience in the Banking sector
  • Knowledge of financial regulations in respect of general compliance such as Anti-Money Laundering (AML) and sanctions
  • Team player
  • Excellent written and oral English and Chinese communication skills
What we offerIn return, we will offer a great working environment and supported learning, a competitive salary and benefits package.In alignment with Bank of China (UK) Limited recruitment policy, Criminal Reference Bureau and reference checks will be carried out in the event of an individual being offered a position with us.Bank of China (UK) Limited is an equal opportunities employer.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Keyskills :
BankingCash ManagementCustomer ServiceMandarinAnti Money Laundering

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