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Application Support Engineer

Ashdown Group
Job LocationLondon
EducationNot Mentioned
Salary30,000 - 45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

A market leading software company recently acquired by one of the worlds largest tech companies is seekingan Application Support Engineer. In this role youll walk customers through their application, focusing on the technology foundation required to supportthe companys application suite.The role is hybrid (3 days a week in the Wandsworth, South West London office) and 2 days working from home. The role is paying up to £45,000 plus good benefits.Ideally youll have a number of years in supporting customers with enterprise applications (such as ERP systems etc...). Youll also have an understanding and ability to troubleshoot communication issues with Modbus, SNMP and BACnet protocols.Responsibilities

  • Communicating with Customers via phone, email or Go-to-Meeting/WebEx
  • Enablement of Operational Tools for large scale ERP and CRM deployments
  • Providing Level 1, Level 2 and Customer Liaison support as required
  • Implementing systems management solutions to deliver client value
  • Assisting in the designing of support for scalable server architectures for critical business systems
  • Classifying logged calls
  • Analysing and recreating issues with the companys software products.
  • Managing environments used for issue investigation and re-creation
Essential Requirements:
  • Application Support experience - literally supporting the underpinning of an application, i.e., how an application is used, as well as the inner workings between the different areas within the app.
  • Expertise in Web technologies (Web Services, IIS, XML, etc.)
  • Knowledge of MS SQL, executing SQL queries, scripts, studio
  • Experience in Requirements Analysis, Troubleshooting, Installation, and Deployment
  • Knowledge of various third-party integration components

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