Application Support- 1st Line

Responsibilities:

Identify and address initial support issues in accordance with service level agreements, and escalate matters necessitating second or third-line support through the established process and designated channels.
Log and track reported issues and queries for auditing purposes.
Thoroughly document all support issues in the service desk tool to ensure a comprehensive audit trail.
Take responsibility for your workload and, when necessary, coordinate the distribution of tasks within the team.
Develop a comprehensive understanding of pre and post-trade workflows, as well as various customer workflows, to enhance the efficiency of issue resolution.
Establish yourself as the go-to expert on trading platform functionalities.
Conduct regular health checks to ensure the ongoing stability and performance of existing systems.

Experience:

Three years of experience in a support environment, ideally within financial services such as brokerage, investment banking, exchange, or clearing house. Proficient in supporting one or a combination of financial products, including FX (NDF, SWAP, FWD,FXO) and Rates (IRO, UK Gilts, EGBs, Inflation Swaps, IRS).
Specialized in troubleshooting FIX API connections and resolving related issues.
Possess comprehensive knowledge of end-to-end trade flows in the financial domain.
Expertise in navigating and analyzing raw server logs, along with proficiency in directory navigation in a Unix/Linux environment.
Highly desirable skills include application deployment and/or network experience.

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