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Administrator Receptionist

Reed
Job LocationLondon
EducationNot Mentioned
Salary£12.00 - £14.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Administrator - Receptionist

  • Job Type: Temporary (3 months)
  • Location: East London
  • Working Hours: Full-time, 9am to 5pm
We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors. This role isessential in delivering high-quality service and advice on a full range of housing issues. Day to Day of the role:
  • Deliver high-quality customer service within required time scales.
  • Provide informed advice to tenants on a broad spectrum of housing issues.
  • Respond promptly to all email correspondence within set timescales.
  • Raise repair orders, and report repairs to the local council.
  • Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters.
  • Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups.
  • Process requests for changes to tenancies accurately and within the correct timescale.
  • Refer leasehold and tenancy matters to Housing Officers as necessary.
Required Skills & Qualifications:
  • Proven experience in an administrative or receptionist role.
  • Excellent customer service skills with the ability to handle enquiries via telephone and email.
  • Strong organisational skills and the ability to manage multiple tasks efficiently.
  • Good knowledge of housing issues and the ability to provide quality advice.
  • Competency in using standard office software and email systems.
Benefits:
  • Competitive salary for the duration of the temporary contract.
  • Full-time hours with a structured work schedule.
  • Opportunity to contribute to the community by supporting tenants and leaseholders.
  • Experience working within a housing association environment.
To apply for this Administrator Receptionist position, please submit your CV today!

APPLY NOW

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