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Administrator Home Care Support

Adecco
Job LocationLondon
EducationNot Mentioned
Salary£18.04 - £23.70 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

JOB TITLE: Administrator (Home Care Support)LOCATION: Hybrid working, Ealing (Initial 4-6 weeks in office for training, then will open up to 2 days working remote, 3 in the office)PAY RATE: £18.04 paye / £23.70 umbrella (per hour)START DATE: ASAPDURATION/Hours: 3-month initial contract/ 35 hours a weekRole purpose:

  • To assist in the provision of a world class Reablement service
Key accountabilities:
  • To assist in providing an efficient and effective Reablement service.
  • To provide a confidential typing/word processing service.
  • To process customers referrals.
  • To assist in ensuring that customers and Home Carers jobs are covered on a day-to-day and to carry out the daily monitoring of Home Carers daily visits.
  • To rota duties and worksheets, both manual and computerised.
  • To notify customers of changes to the service due to the absence of Home Care staff, etc.
  • To notify staff of changes to work rotas daily. To assist in planning and preparing one-to-one and weekly supervision meetings with Home Care staff to distribute work information, provide support and guidance, record attendance and raise and discuss relevantpolicy and practice issues.
  • To assist in carrying out risk assessment of customers.
  • To provide and maintain customers records and indexes and carry out closure of cases, both manual and computer.
  • To arrange and take minutes of specified meeting.
  • To provide administrative support to Home Care Services across the Borough, as required including preparation of timesheets for wages.
  • To maintain and update information systems.
  • To assist maintain and update personnel records, e.g., leave sickness and annual leave etc.
  • To assist in compile and maintain management information systems, including office statistics. i.e., Tracker
  • To oversee booking of rooms, communication equipment etc.
Knowledge, skills & experience:
  • Ability to use Microsoft Excel and Word (to be tested) and other similar systems.
  • Ability to maintain confidentiality.
  • Ability to create, maintain and use record systems, both manual and computerised.
  • Ability to deal with enquires from staff, public and other agencies having regard to equal opportunities and customer care.
  • Ability to record and convey accurate message and information.
  • Ability to organise/arrange meetings and maintain a diary.
  • Ability to take minutes, summaries and circulate.
  • Flexible approach to working to cover Reablement Services Borough wide, including cover of the out of hours service as and when required.
  • Ability to add figures in order to complete rotating and worksheets.
  • Experience of using a system like CM 2000 or alternative (Rostering System) vital.
  • Data Entry experience
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Keyskills :
AdminCustomer ServiceData EntryRostering SystemCM 2000

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