Ad Tech Customer Success Executive

Job Description

Are you looking for an exciting opportunity to join a rapidly growing company at the cutting edge of digital advertisingOur client is looking for a Customer Success Executive and would love to hear from you.About the Company:A dynamic and rapidly growing advertising technology company at the forefront of the industry. We provide cutting-edge targeting solutions to the worlds leading publishers and advertisers by contextually aligning news articles with advertiser content. Throughthis solution, we deliver record levels of engagement that are redefining digital advertisingThe Role:The Customer Success Executive will join the Customer Success team which sits at the heart of the company and liaises closely with global clients, agencies and publishers, and internal stakeholders. The Customer Success team is focused on the set-up and successfuldelivery of clients’ online content advertising campaigns, as well as securing renewals from each client.The Customer Success Executive will report to the Head of Customer Success and will be the direct interface for clients into the organisation. This is an exciting opportunity to join a growing company at the cutting edge of digital advertisingResponsibilities will include:

• Working on deliverables for campaign launches, often to tight deadlines
• Monitoring, managing and optimising live campaigns
• Troubleshooting live campaigns
• Regularly liaising with both internal and external stakeholders
• Compiling regular reports and analysing performance data, presenting to clients as and when required
• Fostering strong client working-relationships, building trust and rapport in order to secure renewals and further business opportunities

About You:Essential Attributes:

• Communication: The nature of the Customer Success Executive role and our position between publishers, agencies and advertisers means that excellent written and verbal communication skills are essential, as well as the ability to build relationships andmanage client expectations.
• Project Management: As the role will involve working on multiple projects simultaneously; the candidate must have strong organisational skills and the ability to work to tight deadlines and to high quality standards.
• Prioritisation & Adaptability: The Customer Success Executive must be able to demonstrate strong prioritising skills, managing multiple tasks and deadlines simultaneously. Adaptability will also be required to ensure that all tasks are completed in orderof priority.
• Analytical & Numerical Skills: The Customer Success Executive will need to check mathematical calculations, interpret large data sets and identify key trends and anomalies in order to optimise campaign performance for clients.
• Initiative: The candidate will receive thorough training but will be expected to learn quickly, work independently and contribute to the business as it grows.
• IT Skills: Microsoft Office and Google Suite (ie gmail, sheets and docs) experience is essential. Database management / data analytics experience will be advantageous.

Desirable Attributes

• Industry Knowledge and/or Desire to Learn
  • Programmatic Advertising
  • Advertising Campaign Management
  • Advertising Campaign Analytics

Qualifications

• Degree level (or equivalent) - 2.1 or above in any rigorous discipline
• Modern languages & humanities or business & marketing preferred

ExperienceThe successful candidate should have experience in independently managing projects and working in teams, and ideally express an interest in the marketing, advertising and wider media industry. The successful candidate should have the gravitas to deal with multiplestakeholders whether internal or external.Company Benefits

• Competitive salary & commission structure
• Pension Scheme
• Cycle to Work Scheme
• 25 days annual leave - with Christmas & NY off too. Holiday allowance increases by 1 day a year until the 30 day limit is hit.
• Study Support
• Flexible working environment - work between home, office, or anywhere
• Monthly socials
• Perks at Work subscription
• Enhanced maternity & paternity leave policy
• Birthdays off
• Staff Referral Bonus
• Quarterly Coffee catch ups
• AIG Life Insurance Scheme
• Annual Eyecare Test

Extra InformationThis is a company in a period of strong growth in the UK and on the global stage. Joining us at this phase, the successful candidate will have the opportunity to work, grow and share in this great potential, gaining experience in the advertising industry ina client-facing role.LocationWe offer a hybrid working structure, with flexibility to work remotely from home and from our office located in the London Bridge area. The Customer Success Team must be in at least 2 days a week.