Account Director

Job Description

Account Director - Part Remote / Hybrid - City of LondonSalary: £60,000 - £65,000 per annum.We are excited to be working with an award-winning, multi-national giant within the Creative Digital Media space! They specialise in ALL things digital, and often work with household brands from Redbull and Range Rover to Sony and Samsung.They are looking for a talented, results-focused Account Director who will be responsible for the growth and maintenance of key agency and client relationships, working closely with internal and external teams to drive a collaborative and efficient contentproduction process.This role requires someone who has a strong background in end-to-end production management, with particular experience in TV, Social, Digital, OOH and Press. POS experience is also preferred.A key requirement of this role is to deliver premium, creatively consistent content across all media, with a focus on applying intelligent production solutions up-stream to drive down content duplication and waste, therefore an understanding of all-mediaproduction operations and up-stream agency partnerships is critical.What Youll Do:(People Management)

• Manage individual and team performance within your client services team.
• Oversee activities across all teams involved in the production of work delivered to the client, engaging well and supporting these teams where necessary.
• Conduct feedback and appraisals for direct reports throughout the year.
• Ensure training of the team is up to date and opportunities identified to further develop team.
• Display strong leadership skills - ability to lead by example - acting as a role model to account management team.
• Step in as senior liaison to help troubleshoot internal and client issues.
• Conduct regular team reviews with the Group Account Director and Business Director.

(Client Relationship Building)

• Proactively and regularly keep in touch with key senior clients.
• Develop a deep understanding of a clients business as well as their brands and their competitors.
• Establish high level of trust and credibility with clients.
• Manage client expectations and strive to deliver service and knowledge beyond expectations.
• Seek to identify where and how the company could further support the client with their marketing production needs, cross-selling the companys existing capabilities.
• Where necessary, work with your peers within other teams and regions to deliver services, and grow the scope of work delivered.
• Manage key agency partner relationships, ensuring the company are engaged during creative and media planning processes.

(Account Management)

• Manage the teams workload, ensuring all internal and client facing reporting is accurate and up to date.
• Manage any downtime across the team effectively, so that it is used to build internal or external relationships or for training.
• Communicate effectively and regularly with the Group Account Director and all central shared service teams.
• Take ownership of any strategic briefs, ensuring strategic solutions are delivered against objectives.
• Receive any new campaigns briefed from client, ensuring relevant internal shared service teams are made aware.
• Support clients to understand the companys wider production services and capability, and build processes that are agile and fulfil clients requirements in a cost effective manner for the business.
• Coordinate with Technology teams and ensure the platforms that the company use for the development of assets for the client is fully maintained.

(Financial Management)

• P&L management on a monthly basis, working with Finance teams to ensure all costs are allocated correctly and revenue is reported accurately.
• Working with Group Account Director to grow the revenue and gross profit of the account.
• Proactively manage and follow up with clients on aged debt.
• Manage the ongoing WIP position, following up with the relevant teams where jobs are past material dates.
• Work with clients to understand any budgets they have for certain periods or projects, providing innovative solutions where possible, to enable the business to support them within any budget constraints.
• Regular performance and finance reporting (particularly in the first 12 months) to track retainer utilisation, cost savings and sustainability.

What Youll Have:

• You will be required to have experience working across ATL campaigns, including TV, Digital, Social and Print media.
• 3+ years at Account Director (or similar) Level.
• Experience working in or closely with creative agencies/teams is key, including experience with shoots and/or post-production.
• Passion for marketing production excellence with robust experience gained in all media asset production.
• Proactive, enthusiastic, and bright individual with a broad understanding of marketing production across channels and formats.
• Able to think strategically and analyse situations quickly and effectively.
• Confident people manager who understands the value of good employee engagement
• Able to handle challenging situations and act appropriately, including managing disciplinary processes, performance and absence.
• Be financially numerate and able to manage a P&L well on an ongoing basis.
• Excellent communication skills
• Willingness to challenge the status quo but do so in a considerate, thoughtful manner.
• Fantastic client servicing skills with a strong track record of building good relationships with clients.

What Youll Get In Return:

• Salary up-to £65k+ per annum.
• Generous holiday allowance.
• Hybrid working (1/2 days a week in London office).
• Pension contribution and scheme.
• Many more secret perks & benefits...

If this sounds like you, apply now to avoid disappointment!