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3rd Line Support/Project Delivery

360 Resourcing Solutions
Job LocationLondon
EducationNot Mentioned
Salary40,000 - 45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

3rd Line Support/Project Delivery -£40,000-£45,000Greater LondonMy client is a leading Managed Service Provider with a global reach and a number of large multinational customers. They are going through some really exciting growth and for the right person there is a fantastic opportunity to grow with the company.We are looking for a 3rd Line Support/Project Delivery Engineer to take on a dual role within the company. As a senior 3rd Line Support/Project Delivery you will be the final point of escalation for any technical issues for our clients or escalated from the 1st and 2nd line teams.The majority of the day-to-day duties for the 3rd Line Support/Project Delivery will be delivering projects for our customers sometimes on client site but often using MDM software such as In-tune/JAMF.On a daily basis the 3rd Line Support/Project Delivery will be responsible for:

  • Delivering MS solutions and deployments to customers on-premise and remotely
  • Providing technical support to our clients both onsite and remotely.
  • Research and seek solutions to problems and documenting findings in a timely and effective manner.
  • Contributing to helping manage the helpdesk ensuring tickets are handled quickly and to a high standard.
  • Assisting in managing client relationships and representing the company in a positive manner.
  • Managing various cloud services as necessary.
Ideally you will have previous Project delivery experience and experience of most of the following:
  • Microsoft / Office 365 / Azure / Exchange platformadvanced knowledge.
  • MDM software such as In-tune / JAMF advanced knowledge.
  • Experience working on major projects as part of a team.
  • Networking - routers, switches, vlans and other networking aspects.
  • Windows server knowledge / Hyper V virtualisation -desirable.
  • Remote support software such as TeamViewer and Splashtop
  • RMM tool knowledge.
  • Anti-Virus / security software such as Webroot and ESET.
  • General PC / Mac trouble shooting skills.
  • Telephony / VoIP systems experience.
  • Backup / server monitoring tools.
  • Autotask and IT Glue CRM platforms knowledge is beneficial.
  • AWS / Google cloud knowledge desirable.
  • Excellent communication skills with customers written and verbal.
  • Various other skills related to providing IT services to other businesses.
As 3rd Line Support/Project Delivery are you interested in joining a really exciting MSP that I going through a period of growth and expansion You will have fantastic autonomy and variation in your role and excellent career prospects.You will be working largely from home unless needed on customer site around London. interested Apply now for an immediate interview.

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