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2nd line support analyst (2 x 6month FTC) £3136k pro rata. REMOTE WORK

Bench IT
Job LocationLondon
EducationNot Mentioned
Salary£31,000 - £36,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

2nd line support analyst (6-month FTC) - £25-30k pro rata. REMOTE WORK My client, a leading professional services company is actively recruiting for an experienced 2nd line Support Analyst on a 6-month pro rata basis. There is potential scope for this role to convert to permanent employment.This position will cover 2nd line support on the Service Desk across 3 shifts (0800-1600, 0900-1700 & 10:00 to 18:00) Monday to Friday.Ideal skills for the position of 2nd line support analyst:• Exceptional 2nd level support experience preferably within a remote support position• Current Windows OS (Windows7 & 10) level knowledge• Current MS Office level support experience• IPhone & Mobile Broadband experience• Active Directory experience• Laptop support experience & knowledge• ITIL foundation (desirable) or working understanding

  • MCSA certified or able to demonstrate equivalent skill set.
  • Monitor End User Services in a proactive way to minimise the occurrence of service outage and hands on experience in providing efficient and reliable service to End users by providing Remote support
  • Handle, investigate and resolve Incidents on the Service Desk in order to maximise system availability for users in a timely fashion and in such a way as to exceed the set Service Levels
  • Further analysis of Incidents and Problems to arrive at Root Causes (RCA)
  • Recommend design and build Improvement’s for the environment
  • Bitlocker experience
  • Knowledge of NTFS share permissions, Logon Scripts , User Profiles (Local and Network)
  • Data analysis/ migration.
  • Excellent Microsoft Office 365 skills.
  • Good Troubleshooting skills in Outlook 2016 and mobile device management etc.
  • Implementing and troubleshooting complex Active Directory Group policy configurations.
  • Experience of working in an ITIL Service Desk
  • MITEL phone systems
  • Experience of delivering and managing services to Service Level Agreements.
  • Excellent verbal & written communication skills, with well-structured and analytical approach to reporting.
    • Required skills
  • itil
  • service desk
  • Office 365

    • Keyskills :
    itil service desk Office 365

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    2nd line support analyst (2 x 6month FTC) £3136k pro rata. REMOTE WORK Related Jobs

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