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| Job Location | London |
| Education | Not Mentioned |
| Salary | £25,000 - £27,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
A leading Insurance Company is currently recruiting for a 1st Line Service Desk Analyst to join their team in London.The role will be reporting into the Service Desk Manager and you will be responsible for accepting and recording incidents and providing first line resolutions either via telephone or desk side support.Specific Responsibilities:* Ensuring all incidents are recorded, categorised and processed correctly.* Performing routine housekeeping / system admin tasks, e.g. daily backup checks, serverchecks etc.* Performing first line investigation and diagnosis.* Escalating issues and incidents as appropriate, ensuring they are resolved to usersatisfaction.* Communicating with users, keeping them informed of incident progress.* Working within Service Level Agreements.Projects and Other Tasks:It is the nature of the appointment that tasks and responsibilities are, in many circumstances,unpredictable and varied. You are expected to work in a flexible way when the occasionarises and when tasks occur, which are not specifically covered in this job description.Person Specification:Essential Technical skills* MS Windows Desktop and Server Operating Systems (Windows 7, Windows 10,Windows Server 2012/2016).* MS Office, MS Outlook (from 2010).* AD - User, Group and Computer Administration.Desirable Technical skills* PC and Server hardware to enable diagnosis of common problems.* Mobile hardware (Android/iOS) to enable diagnosis of common problems.* Able to diagnose and resolve Citrix connectivity issues.* Lotus Notes Client software v8.x.* Server Backup products.Desirable Specialist Knowledge* An understanding of ITIL, in particular Service Operation.