Project Manager / Coordinator - Software Solutions

Job Description

My client are a market leading software solutions supplier to the UK education sector.We are currently looking to recruit for an exciting junior to mid level position of Project Manager / Coordinator, taking responsibility for the day to day management and coordination of customer projects, overseeing the full implementation of new ordersand upgrades.Much of the work can be conducted remotely from the Edinburgh office, but travel to customer sites and other locations as and when required will be a requirement of this role.JOB RESPONSIBILITIES:Deliver exceptional Professional Services through effective operational service managementProactively identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to customers and delivery timesEstablish close working relationships with the wider professional services team as well as development, sales, support and finance teams to ensure all aspects of our projects are well managed and delivered in line with customer expectationsWorking with Head of Professional Services and assist as required with forecasting and driving revenue recognitionContribute as required to relevant weekly/monthly reports on the activities of the Professional Services teamDeliver responsive implementations of our products in a timely mannerMaintain an awareness of customer satisfaction measures, reporting processes and systems; based on regular customer surveys and post-case questionnairesSet and work towards agreed installation satisfaction targets with customersRegularly attend User Groups and other customer-facing events across the UK as requiredContribute to Professional Services standards across the business to embed a continuous improvement cultureMaintain an awareness of performance indicators which are implemented, regularly monitored, continually improved and reported to the management team.JOB QUALIFICATIONS:Experience of Project Management involving the coordination of multiple, concurrent projectsExperience from within a Software or Education sector environmentKnowledge of payment or identity management products a bonusGeneral knowledge of common MIS interfaces (SIMS, SEEMIS)General Microsoft office knowledgeCan perform remote works independently and assist colleagues in more complex remote worksCan manage and deliver concurrently running projects to the highest standardsGood administrative skillsCan perform simple two-way data matching and create SQL scripts to perform on client databasesPrince 2 or similar industry recognised qualification desirable.Your Personal Characteristics will include:A motivator with a record of meeting goals and objectives, committed to driving results both individually and as part of a teamThe energy and passion for delivering exceptional customer serviceRemain approachable, calm and clear when under pressureExcellent organizational skills, pay meticulous attention to detail and be able to organize and influence others in similar waysProven ability to effectively prioritise and resolve complex client concerns and issuesExcellent, effective and clear written and oral communication skills with customers, partners and colleaguesAbility to build relationships in order to obtain resultsAn appreciation and empathy for non-technical customers in a fast paced, consumer-facing environmentA great opportunity to build and enhance project management skills within a market leading software company, and a rapidly expanding group.

Keyskills :
Project ManagementSoftware SolutionsClient RequirementsStakeholder ManagementProject Coordination