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Desktop Support Analyst

Atalian Servest
Job LocationLoanhead
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Would you be interested to join a leading facilities management company with a reputation for excellenceAtalianServest is currently recruiting for a Desktop Support Analyst to join our passionate and driven team in Edinburgh on a permanent basis!The purpose of this role is to work within our 2nd line Desktop support function supporting and learning from the IT Operation Team.Reference: /SW/06-05/358/14Job Title: Desktop Support AnalystSalary: CompetitiveWorking Hours: Monday to Friday - 08:30 - 17:00 - 37.5 hours per weekLocation: EdinburghYour primary responsibilities will include:

  • Working closely with your peers to ensure that all tickets assigned to the desktop support team are resolved within their SLA and with quality and customer service in mind.
  • Managing stock orders and keeping our colleagues updated to ensure their expectations are managed throughout the lifecycle of their requests.
  • Alignment of ways of working and processes to the wider AtalianServest UK IT team to ensure consistency in our service provision.
  • Working closely with Service Desk to upskill and transfer knowledge to both improve 1st-time fix rate and customer satisfaction.
  • Support the drive to align processes between AtalianServest and recently acquired businesses.
Required Experience:
  • Office 365.
  • Active Directory.
  • Documentation Creation.
  • Azure AD.
  • MDM / Intune.
  • SharePoint.
  • ITIL Framework.
Benefits:
  • Paid Holiday.
  • Employee Referral Scheme.
  • Learning and development opportunities.
  • Supportive working culture and future progression opportunities.
  • Mobile, legal, bicycle, breakdown, and retail discounts.
  • Eye test and glasses reimbursement.
  • Cycle 2 work scheme.
How to applyIf you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!*** STRICTLY NO AGENCIES ***AtalianServest won the IWFM Impact Award 2021 for Diversity & Inclusion.AtalianServest are an equal opportunity employer and are proud of the diversity represented across our business.We actively encourage applications from talented and qualified individuals regardless of race, gender, ethnicity, religion, sexual orientation, disability or age.The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that AtalianServest have introduced in the last 18 months; CHROMA, Opportunity and ONE.CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness,improve company policies and governance, and to empower all colleagues to use their voice for proactive change.Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals.Lastly, ONE is the AtalianServest innovation challenge. Open to our 28,000 strong workforce, designed to encourage our colleagues to think outside of the box, allowing us to foster a culture of innovation and divergent thinking.The driving force behind the AtalianServest mission is to create social value every day, leaving a lasting impact in the communities in which we serve.

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