Deputy Team Leader EL/PL Team

Job Description

Deputy Team Leader - EL/PL TeamLiverpool Office (Hybrid working: 1 day in office, 4 days from home)Monday to Friday, 9am - 5pm (35 hours per week)As the Deputy Team Leader for the EL/PL team, you will play a pivotal role in driving team performance and ensuring the successful management of complex casualty claims. This dynamic position involves overseeing a diverse caseload, providing guidance to juniorteam members, and maintaining high standards of service delivery. With a focus on client satisfaction and operational efficiency, you will collaborate closely with the Team Leader to achieve key objectives and foster a positive working environment.Key Responsibilities:• Manage a diverse caseload of approximately 150 complex EL/PL/Product/Property damage claims, ensuring timely resolution and adherence to quality standards.• Assess new claims, develop strategic approaches, and establish appropriate reserves in alignment with organizational guidelines.• Exercise financial authority to approve payments within specified limits, ensuring accuracy and compliance with regulatory requirements.• Conduct regular peer reviews, offering constructive feedback to team members and identifying opportunities for skills development.• Facilitate the referral of files to litigation when necessary, documenting rationale and participating in feedback sessions as required.• Review individual team members performance to ensure adherence to quality standards and provide support as needed.• Compile and analyze weekly performance metrics, contributing to strategic planning efforts in the absence of the Team Leader.• Keep abreast of internal and external developments, actively participating in team meetings and disseminating relevant information to team members.• Foster a collaborative and inclusive team culture, promoting motivation and engagement among team members.• Maintain accurate records within the claims management system, ensuring data integrity and compliance with organizational protocols.• Conduct regular one-on-one meetings with administrative and file handling assistants to optimize performance and recognize achievements.• Utilize performance monitoring systems to track productivity, identify trends, and proactively address any issues.• Support the Team Leader in managing performance concerns and liaising with HR as necessary.• Assist in the recruitment and onboarding of new team members, contributing to their training and development.• Manage client communications, including reviewing and responding to inquiries in a timely manner and participating in client meetings as needed.• Ensure compliance with client-specific protocols, service level agreements, and key performance indicators to uphold client satisfaction.Recruitment Criteria:• Demonstrated expertise in claims processes, systems, and procedures, with a focus on EL/PL claims.• Strong analytical skills and the ability to problem-solve effectively in complex situations.• Excellent communication and organizational abilities, with a keen eye for detail.• Proven track record of providing constructive feedback and supporting team members professional development.• Ability to adapt to changing client requirements and contribute to the evolution of best practices.• Effective interpersonal skills, with the ability to influence and negotiate outcomes.• Commercial acumen and a solid understanding of market dynamics within the insurance industry.• Passion for driving business success and a willingness to support strategic initiatives.• Commitment to fostering a collaborative and inclusive team environment.In this role, you will embody my clients core values, which are fundamental to their success:• Collaboration: Foster collaboration and teamwork to achieve common goals.• Innovation: Embrace innovation and continuous improvement to drive excellence.• Integrity: Uphold the highest standards of integrity and professionalism in all interactions.• Client Focus: Maintain a strong focus on client satisfaction and exceed expectations through exceptional service delivery.As the Deputy Team Leader, you will play a vital role in upholding these values and contributing to the overall success of the EL/PL team. If this opportunity aligns with your career goals, please connect with me via email at by sending an up-to-date CV. Iam eager to provide more insights and discuss this role in greater detail.