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CUSTOMER SERVICE ADMINISTRATOR

Get Recruited (UK) Ltd
Job LocationLiverpool
EducationNot Mentioned
Salary23,000 - 25,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

CUSTOMER SERVICE ADMINISTRATORLIVERPOOL£24,000 to £25,000 + BENEFITSTHE OPPORTUNITY:Were exclusively working with a long established and successful business which has many years of heritage and continues to grow year on year.As a result, theyre seeking an confident, driven and hungry individual to jump on board with the team. Youll be getting involved in handling customer orders via the website, in person and of the phone. This is an extremely progressive role that is idealfor an indiviudal with admin & customer service skillsTHE CUSTOMER SERVICE ADMINISTRATOR ROLE:

  • Working within a busy office-based position
  • Responsible for the online ecommerce web shop orders and ensuring they are processed efficiently
  • Monitoring orders and ensuring deliver promises are met
  • Checking payments have been received and cleared before organising dispatch
  • Updating and maintaining the internal systems
  • Book transport for orders using preferred transport supplier
  • Monitor returns and ensure refunds are processed.
  • Conduct Market research on all online products
  • Assist Marketing department in creating relevant mail shots for shop products.
  • Ensure orders/clients are monitored with details for potential further business passed to relevant reps.
  • Monitor stock to ensure top sellers are always available.
  • Put away correctly all goods received for the stock containers and counter
  • Providing general sales admin support to the sales team
THE PERSON:
  • Must have good Admin & Customer Service experience
  • An excellent communicator who feels comfortable speaking with customers face to face, on the phone, via email and online webchat
  • Must be a confident individual who is keen to grow with the company
  • Computer literate and able to pick up new systems quickly
TO APPLY:To apply for the Customer Service Administrator position, then please send your CV for immediately consideration.Get Recruited is acting as an Employment Agency in relation to this vacancy.

Keyskills :
AdminCustomer ServiceSales AdministratorCustomer Service AdministratorEcommerce ExecutiveEcommerce CoordinatorEcommerce Administrator

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