Academy Administrator

Job Description

Academy AdministratorLiverpool City Centre. A salary of £23,000 per annum on a permanent, full time basis.Working hours - Monday to Friday 9-5pmFull classroom trainer led training provided.Great location for all types of transport i.e Train, Car, BusFull equipment provided to support hybrid workingCompany benefits scheme.Free onsite GymDo you pride yourself on delivering a first-class customer service experience to customer Are you able to work towards a start date of ASAPMy client is currently looking for experienced Retailer Academy Administrator to join one of their luxurious brand campaigns for a leading, high-end automotive brand. The role will be the customer centric role to provide information to the regional teams andthe global retailer network.Candidates MUST HAVE extensive experience of working in administration within the retail, hospitality, travel/leisure, or luxury automotive sectors. You will need experience of supply management and Inventory control in an office environment.Along with having a passion to deliver a first-class service, as well as excellent administration and reporting skills. If this sounds like you then this could be the perfect role for you. Working at the client`s office in the City Centre of Liverpool, you will be expected to assist customers over phone, email, chat and social media offering a high standard of customer servicewith a sales through service approach.This role to start off with involves a requirement to train from the office for a 2-6 week period but then will move to a hybrid working model.Day to day duties will be:Deliver an extraordinary experience to Retailers, suppliers, and visitors.Respond to retailers and customers through email or phone to address their queries, completing the required actions within the LMS.Ensuring the Academy Calendar is efficient/accurate by supporting the provision of classrooms, assessments and certifications are completed effectively.Maintaining all supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies for Retailer Academy face to face coursesSupport Retailer Academy administration including but not limited to travel (if required), meeting etiquette/minutes, arrangement of meetings, project reviews, etc. Provide a tailored, friendly, and professional service, with the customer firmly at the heart of what you do.Supporting the journey and travel information for Retailer Academy guests/retailers, whilst meeting and providing a point of contact for all their queries whilst on site.Provides administrative support to ensure efficient operation of office.Drives course attendance/occupancy for online and offline attendees. Supporting the global learner`s progression through their curriculums and mandated training. Providing operational support to the central and global regional teams to expedite training. Provides administrative support to ensure efficient operation of office. Exhibits polite and professional communication via phone, e-mail, and mail. Effective communication skills with internal and external stakeholders. Contributes to team effort by accomplishing related results as needed against deadlines and targets.You are unable to take any holidays within the first 6 weeks of this role.If you fit the above criteria, and would like to discuss the role in more detail please call Mariella If you require any further information, please e-mail at