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Service Delivery Manager- Linwood

Everpool
Job LocationLinwood, Paisley
EducationNot Mentioned
Salary27,000 - 32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

BO Service Delivery Manager- LinwoodThis is a Full Time, Hybrid Position on behalf of IAS (Independent Assessment Services)Your main responsibilities will involve:

  • Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
  • Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales
  • Producing and making active use of statistical data and work management reports to effectively manage workloads
  • Provide performance reports/ data as and when required
  • Support Service Delivery Teams in building and maintaining positive customer relationships
  • Manage multiple teams with a variety of job content and performance targets
Essential / Minimum Criteria expectations:
  • You will be required to undergo and successfully gain a BPSS security clearance check in order to undertake this position.
  • Proven track record in managing service delivery teams in multi-disciplinary IT-enabled business operations.
  • Experience managing a complex service delivery structure with a proven successful track record in meeting SLA/ KPI requirements.
  • IT literate, competent MS Office, Word and Excel skills
  • Fluent English language skills, able to communicate with stakeholders on a day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner.
  • Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
  • Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team as a whole.
  • Problem solving skills, analytical, logical thinker
  • Ability to manage change positively, effectively and efficiently to achieve best outcomes
  • Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets
  • Ability to work unsupervised and use initiative
  • Adapts to changing circumstances and new information that affects goals and plans; can play several different roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments withnew ways of doing things; takes a positive approach to dealing with change
  • Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g. supporting other teams / cover team leader duties etc
  • Innovative thinking and ability to inspire team members
If you feel the SDMposition may be for you or you are interested in finding out further information, please contactLiverpool Resourcersat Everpool Recruitment by emailor call // . Alternatively, you can apply to this advert and someone from the Everpool team will be in touch.

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