Customer Service Advisor

Job Location	Linwood, Paisley
Education	Not Mentioned
Salary	7.91 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, part-time

Job Description

CUSTOMER SERVICE ADVISOR - INBOUNDPAISLEY (LINWOOD)£7.91 PER HOUR PLUS COMPANY BENEFITS30 hours per week7am to 1pm (4 weekdays) 6am to 12pm (Sat or Sun)OVERVIEWWe have a super opportunity for a hardworking people person to join our Paisley (Linwood) based Customer Service Centre whom play an important role in delivering world class service to our retail clients across the UK & IrelandAs a Customer Service Advisor youll be the first point of contact for all inbound customer related queries, you will share our passion for helping our customers resolving their queries every day and make a positive impact on every customer call.You will predominantly manage inbound customer enquiries such as, investigating credit returns, delivery enquiries or supporting customers with new orders but also the opportunity to make outbound calls to customers whether that be campaign activity relatedand/or to follow up with customers.Youll adopt a problem solving approach to your work, conducting the right conversations with our customers and build excellent relationships in a friendly, timely and professional manner.This is great opportunity to join one of the UKs largest and most recognised distribution brands, where career, personal development and going the extra mile is at the heart of our company ethos.WHAT YOU WILL DO

Communicate engagingly with customers and build genuine relationships
Show determination and commitment to achieve flawless customer satisfaction
Build an expert knowledge of our products and services
A desire to be recognised for great performance
Comfort working between multiple systems
You will have experience of working to targeted deadlines
Responsible for managing customer complaints received through inbound calls
Adhere to company procedures and policies

WHAT YOU NEEDYoull be a positive can do individual that genuinely likes supporting people, is able to work on your own initiative and as part of a team, have a professional and efficient approach to challenging situation, have a good eye for detail and demonstratea desire to exceed customer expectations.You will have excellent relationship building skills, an ability to prioritise and manage a varied workloads, support decisions making and have confidence in your own convictionsYou will have good organisation skills and the ability to multitask, as youll be navigating different systems and processing information often whilst talking to our customers.This is a customer led role, so previous experience of working in a customer service role is ideal. Call C entre experience would be an advantage. But, if you are light on one or more of these skills we will provide you with full training.HOW WE WILL REWARD YOUIn addition to a competitive remuneration package and company benefits, we provide ongoing development and learning programmes, services and support designed to help you manage and balance your work/life priorities.

31 Days Annual Leave (Plus 2 fixed)
Pension Scheme
Life Cover
Child Care Vouchers
Eye Care
Employee Call Assistance

JOIN A TEAM THAT MEANS BUSINESSAt Menzies Distribution we work in a fast-paced environment, we distribute 7.1 million newspapers and magazines every day to our 29,500 retailers. Our customers rely on us to deliver a first-class service, and right now, were looking for highly motivatedcolleagues who are committed to carrying out tasks to the highest standard and share our passion to go the extra mile. Youll need to enjoy working in an outgoing big team, where youll need to be precise and helpful, making sure we provide quality to ourcustomers to be proud of.

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