Client Services Advisor

Job Description

CLIENT SERVICE ADVISORShifts:Our client understand people have hectic lives and therefore they are offering flexible shifts. As long as you work your contracted hours they can work together to come up with a shift pattern that works with your home life and them. On offer are 30 up to36 hour contracts working between the hours of 8am and 7pm. You will be required to work a Saturday shift every 3rd week 8am to 2pm. Homeworking will also be an option when you pass your 3 month probation period, this will be a blend of home working and officeworking. Immediate starts is available.There will be 3 weeks training which will take place Monday to Friday 9am to 5pm. `About Our client::You will have seen their branded vehicles out and about before sunrise and you probably associate with their delivery of News and Magazines. This is true, but they do a lot more than that. They are building the UK & Irelands leading sustainable, nationallogistics service, from a platform of delivering in excess of 110 million consignments of retail stock, parcels, newsprint and marketing materials across the UK every year - 24 hours a day, 7 days a week, 364 days a year. They are a trusted partner of choicefor their customers with long and highly valued relationships, picking, packing and distributing stock and parcels through their network of 65 sites, via their 2,000+ vehicle strong truck and van fleet, onto the high street and direct to businesses and consumers,getting to hard to reach areas that others cant. We are disrupting the logistics sector by investing in technology-based solutions to manage deliveries and returns in a multi-channel world.Award Winning Customer Service:Within their CCA (Customer Contact Association) Global Standards accredited Customer Service Centre the services they offer include handling all types of B2B and B2C inbound enquiries via various channels - telephone, email; managing outbound sales and servicecampaigns; processing of back office administration.The role:They are looking for someone with excellent customer service skills to join their team who deal with a range of high-profile clients for whom we provide customer service support such as American Golf, NHS, UK Flooring Direct, Flying Tiger, Office Depot andmany more Retailers throughout UK and Ireland. This job would suit someone with experience of a Contact Centre environment, who enjoys providing customers their service with a smile and who is looking to build a long-term career in a customer service environment.Your job will be to liaise with customers via email and telephone to ensure their queries are answered accurately, promptly, and with expertise.You will be results focused and have a positive outlook, with an eye for detail. You will also ensure you are up to date with our products and any changes in their industry.Full training on ther industry will be provided via an internal learning structure; however, we require someone committed to engaging in learning our industry as well as the products we provide, to ensure customers receive expert advice. Be assured, youwill never be bored as every day is different in their friendly Customer Service CentreIn Summary:Train with experienced Customer Service Advisors to become an expert in the industry.Thrive in a busy environment, you must love a challenge.Work in a team but also comfortable working by themselves.Liaise with theirrrrr customers on a daily basis via email and telephone.Thrives on change and up for a challenge.Provide exceptional levels of customer service with a smile in all channels.