Client Services Advisor

Job Description

Shifts:3 weekdays 8am to 7pm and Saturday 8am to 2pmAbout Us:You will have seen our client branded vehicles out and about before sunrise and you probably associate our client with the delivery of News and Magazines. This is true, but they do a lot more than that. Our Client is building the UK & Ireland’s leading sustainable, national logistics service, from a platform of delivering in excess of 110 million consignments of retail stock, parcels, newsprint and marketing materials across the UK every year - 24 hours a day, 7 days a week, 364 days a year. Our Client is a trusted partner of choice for their customers with long and highly valued relationships, picking, packing and distributing stock and parcels through their network of 65 sites, via their 2,000+ vehicle strong truck and van fleet, onto the high street and direct to businesses and consumers, getting to hard to reach areas that others can’t. Our Client is disrupting the logistics sector by investing in technology-based solutions to manage deliveries and returns in a multi-channel world.Award Winning Customer Service:Within their CCA (Customer Contact Association) Global Standards accredited Customer Service Centre the services they offer include handling all types of B2B and B2C inbound enquiries via various channels - telephone, email; managing outbound sales and service campaigns; processing of back office administration.The role:Our client is looking for someone with excellent customer service skills to join their team who deal with a range of high-profile clients for whom they provide customer service support such as American Golf, NHS, UK Flooring Direct, Flying Tiger, Office Depot and many more Retailers throughout UK and Ireland. This job would suit someone with experience of a Contact Centre environment, who enjoys providing customers their service with a smile and who is looking to build a long-term career in a customer service environment. Your job will be to liaise with customers via email and telephone to ensure their queries are answered accurately, promptly, and with expertise. Your job will involve a high-level of multi-tasking with an element of urgency as a result of the volumes that can arise.You will be commercially focused and have a positive outlook, with an eye for detail. You will also ensure you are up to date with our products and any changes in their industry.Full training on their industry will be provided via an internal learning structure; however, they require someone committed to engaging in learning our industry as well as the products they provide, to ensure customers receive expert advice. Be assures, you will never be bored as every day is different in their friendly Customer Service CentreIn Summary:Train with experienced Customer Service Advisors to become an expert in the industryThrive in a busy environmentWork in a team but also comfortable working by themselvesLiaise with our customers on a daily basis via email and telephone.Thrives on change and up for a challengeProvide exceptional levels of customer service with a smile in all channels.