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Operations Assistant

AX UK
Job LocationLichfield
EducationNot Mentioned
Salary22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

At AX, we are looking for an Operations Assistant to provide an efficient and all-encompassing administrative support service to AX Innovation customers. You will assist with the day to day preparation and dispatch of the suite of AX Innovation productsto customers, processing and fulfilling orders from our hub. Providing telematics customer support to our Customer Services department and second line customer support where applicable.Focused on digital development to meet the needs of our partners and customers, the AX Innovation division of our business combines intelligent software, with in-car devices and human expertise to help you Manage, Connect and Protect your vehiclesA little bit about usAX is an accident assistance and after care service provider who deliver replacement vehicles to customers who have been involved in non-fault accidents.We pride ourselves on keeping drivers driving and being experts at caring for people and cars. Our values of Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight are embedded into our culture which puts people at the heart of everythingwe do.We have a strong culture that puts colleague wellbeing first and believe that developing and engaging with our colleagues is fundamental to ensure we provide an industry leading service to our partners and our customers.As our Operations Assistant, your responsibilities will include:

  • Recording, processing, and fulfilling orders
  • Configuring and preparing stock for customer dispatch
  • Assisting with maintenance of stock control and levels
  • Validating CRASH data
  • Responding to customer queries received via various support platforms where applicable
  • Liaising and working alongside our device installation team
  • Working with the technical team to diagnose and troubleshoot devices as required
Our Operations Assistant will bring the following skills and experiences to our team:
  • Previous inbound and outbound customer service experience (preferred)
  • Demonstrable experience of taking ownership and full accountability for customers requirements
  • Excellent verbal and written communication skills
  • Effective time management including organisation of self and workload
  • The ability to prioritise recognising importance and urgency
  • Able to effectively multi-task whilst ensuring customer experience is not compromised
  • A flexible attitude and approach
  • Ability to work on own initiative
  • Intermediate IT Skills and competent in Microsoft applications (Excel / Outlook / Word)
  • Ability to demonstrate commercial awareness
  • Demonstrate behaviour in line with Company values; Inspired to Innovate, Always Respectful, Fully Accountable, Delivering Delight.
Along with a salary of up to £22,000, you will also receive a range of benefits including 22 days holiday (plus bank holidays), rising to 27 with length of service, Bupa Healthcare, Life Insurance at 4 x salary, Employee Assistance Programmes, and ongoing professionaldevelopment.Are you concerned you dont have all the requirements we would likeEvidence shows that certain candidates are less likely to apply for a role if they feel they dont meet every criteria or qualification.AX is committed to supporting all communities we serve, through our dedication to creating an inclusive, diverse, and collaborative environment, where people feel comfortable being themselves at work.If you are excited about the sound of this role and your personal values resonate with ours at AX, we encourage you to apply or contact us to register your interest in other opportunities.Even if you think your skills and any experience doesnt perfectly align, your values and core behaviours may.Take a further look.you may be the perfect person for usand us for you!To apply for this role as Operations Assistant, please click apply online and upload an updated copy of your CV.Ref: 135 468

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