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Customer Experience Insight Analyst

British Gypsum
Job LocationLeicestershire
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Experience Insight Analyst, Permanent based in Leicestershire.Innovative Customer Focused Agile Open and Engaging Entrepreneurial Our key attitudes and way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the Customer Experience Insight Analyst role based in East Leake, Leicestershire.We have an exciting opportunity for a CX Insight Analyst to join us at British Gypsum in Loughborough. You will use data to generate valuable insight which will drive activity across British Gypsum. Collaborating with stakeholders is a key part of this role, so you can understand their goals and deliver analytical solutions or quantitative research to support the proposition for our chosen partners, realising greater value for them and for British Gypsum.This role is working with our well-known brand British Gypsum the leading manufacturer of plaster and plasterboard systems at our head office in East Leake, you will work as part of a team of highly credible experts, right at the heart of the business.Saint Gobain -Winners of TOP EMPLOYER UK AND GLOBAL five years running (2016-2020)As a CX Insight Analyst you will be tasked with:

  • Shape the analytical elements of projects that center around understanding our customers and measuring the customer impact of our campaigns
  • To synthesize multiple data sets (including quant, qual research and behavioural data) alongside market and business context, to generate customer insight that shows the impact of business activities and shows where experience improvement activity should be focused
  • Applying a commercial lens to problem solving and seek ways to evaluate the ROI of activity
  • Work with Customer Experience & Insight Manger to ensure customer research and surveys are designed in such a way that the end results will answer the business research questions and allow for an appropriate level of analysis
  • Make recommendations on how business performance data can be mapped onto research output to enrich the story
  • Creating and maintaining Customer Experience dashboards for Voice of the Customer reporting, making recommendations for integrating multiple data sources - including structured and unstructured data - to ensure the customer insight requirements of the business are well supported
  • Evaluating and proposing new analytical tools to enhance our Voice of the Customer (VoC) dashboard reporting solutions, making recommendations on where new technology could enhance insight generation, reporting and decision making
  • Streamline and automate data extraction and make recommendations on how research data can be mapped to other business performance data to enrich the story
  • Present findings, reports and project status to a wide audience including senior management
    • What were looking for in a Customer Experience Insight Analyst:
  • Experienced in the extraction and manipulation of data
  • Salesforce advantageous
  • Highly numerate with capabilities in data analytics and visualisation to drive actionable insight and recommendations to optimise revenue and performance
  • Strong and confident communicator who has the ability turn data into insight and share this in a clear and engaging way
  • A self-starter with plenty of drive and initiative
  • A creative problem solver who can evidence where their work has made a positive difference to their customer
  • Has a good degree, preferably in a numerate subject with knowledge of statistical and analytical techniques
    • What are the benefitsIn addition to a competitive base salary plus an attractive bonus scheme, you will benefit from a significant focus on your own personal development and also have access to:
  • A defined contribution pension scheme (company puts in 6% for employees 4%)
  • Private Medical Insurance for colleague and partner potential to extend to family
  • A work mobile and laptop
  • 33 days holiday, including statutory bank holidays.
  • A defined share purchasing scheme (Each month you put away an agreed amount from your pre-tax pay and we use it to buy Saint-Gobain shares for you. As an added bonus, for every four shares you buy Saint-Gobain will give you an extra share free of charge).
  • As an employee, you are automatically covered by the Saint-Gobain Life Assurance Scheme (4xsalary lump sum as death in service if paying into pension scheme)
  • Staff discounts and various other benefits via a colleague platform (discounts, cashbacks, instant discounts or pre-loadable cards with major retailers etc.)
    • At Saint-Gobain, our purpose is to Make the world a better home. We are both manufacturers and distributors. Together with and for our customers, we design materials and solutions that have a positive impact on everyones life and provide well-being, quality of life and performance, while caring for the planet. Our materials can be found everywhere in our living places and daily life: in buildings, transportation, infrastructure and in many industrial applications. Our purpose is focused on the future and guides our actions to unleash both individual and collectives efforts to make sure everyone can live in a better world. It calls on us to innovate openly with the goal of better uniting humanity and nature for the common good. Our purpose is also based on strong values that guide us. We carry out our business in compliance with our Principles of Conduct and Action and the humanist values that are permeate our culture - listening, dialog, care, trust and respect for difference, all of which are central to our commitment to act every day to make the world a more beautiful and sustainable place.If youre up for a new challenge, we would love to hear from you! Required skills
  • Analyst
  • Customer Service
  • Insight
  • Retail
  • Sales
  • CX
  • Salesforce
  • Merchanting

    • Keyskills :
    Analyst Customer Service Insight Retail Sales CX Salesfce Merchanting

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