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Clients Experience Advisor - Maternity Cover

Adecco
Job LocationLeicestershire
EducationNot Mentioned
Salary£11.64 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

We are currently seeking a Client Experience Advisor to join our clients dynamic and customer-centric team. As the first point of contact for both external and internal client inquiries and complaints, you will play a critical role in delivering a world-classclient experience. Working closely with our clients Complaints Manager, your main objective will be to ensure that each client interaction is handled with professionalism, empathy, and efficiency.Contract Type: 9 months Temporary (Maternity Cover)Hourly rate From: £ 11.64Hours: Full Time Monday to Friday 9am-5pmResponsibilities:

  • Answer client calls and emails in a professional and timely manner
  • Communicate with clients via email, telephone, and letter, dealing with queries and complaints
  • Provide first-line support for showrooms and ensure policies and procedures are communicated effectively
  • Respond to and record all complaints within guidelines
  • Effectively handle social media complaints
  • Handle and resolve executive complaints in consultation with relevant managers
  • Support investigations and collect data as required
Dont miss this opportunity to join our clients dedicated team and contribute to delivering exceptional client experiences. Apply now and a consultant will be in contact to discuss further.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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