Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Warranty Admin

First Military Recruitment
Job LocationLeicester
EducationNot Mentioned
Salary£26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

LB265 - Warranty AdminLocation: LeicesterSalary: £26,000Overview:First Military Recruitment are currently seeking a Warranty Admin on behalf of one of our clients.The Focus of the Warranty Admin to ensure the effective management of depot warranty departmental and/or customer warranty claims, maximising warranty claim efficiency at all times.Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities:

  • Build strong and positive relationships with customer database and face to face
  • Build and document knowledge about the customer business and technical setup on an as and when basis
  • Feedback any important customer information to the Company
  • Ensure Warranty Department presents a professional image and portrays a polite and courteous manner at all times in all areas of the department.
  • Verification of parts and engineers labour times booked to warranty job cards
  • Receipt , labelling and safe storage of failed parts returned by service engineers
  • Submission of warranty claims to JCB via JDS and Rev8 computer systems
  • Monitor Techweb calls where applicable to claim submission and advise Service Supervisor of any additional requirements
  • Monitoring of “live” warranty claims
  • Packing and return of failed parts as and when recalled by JCB Warranty
  • Provide additional (eg: photographs and sublet invoices) information as and when requested by JCB Warranty dept.
  • Action JCB Warranty Credits to live claims and pass credit notes to Financial Director
  • Authorise credits to customer (where applicable)
  • Maintenance of paid claim archive
  • Check monthly warranty status report and advise Depot Manager of rejected claims.
  • Implement action on rejected claims as agreed with Depot Manager
  • Preparation of warranty claims in readiness for audit
  • Identify, manage and follow process that ensure maximum claim success
  • Assist in other service administration as and when required
  • Holiday cover for any role as and when required
  • Ensure all claims are genuine and assist where applicable in the warranty audits
  • Carry out all work practices in line with company health and safety policy.
  • Meet and exceed customer expectations whilst maintaining profitability.
  • Contribute to overall success of Watling JCB through teamwork and good communication within the company
  • Provide excellent customer service
Skills and Qualifications:
  • Proven track record of Parts/ Service sales role within the Construction or similar industry
  • Excellent commercial awareness and customer problem solving
  • Ability to follow the Customers buying decisions and needs
  • Proven track record of attention to detail skills for successful outcomes
  • Proven track record of customer service skills for successful outcomes
  • Proficient Skills using Microsoft Word & Excel
  • Experience with ADP/ Kerridge Systems
  • RTC Workshop Management Systems
Location: LeicesterSalary: £26,000

APPLY NOW

Warranty Admin Related Jobs

© 2019 Naukrijobs All Rights Reserved