Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Team Leader

Berry Recruitment
Job LocationLeicester
EducationNot Mentioned
Salary£13.14 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Berry Recruitment are currently looking for a Team Leader to work in a public-facing environment for a company based in Leicester.Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications.As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.For this role you must be flexible in your approach to work and also be willing to work different shift patterns throughout the week and at short notice. Willing to travel to other sites when needed .Roles are initially for a six-months period, with the option to move on to a fixed-term contract.If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you!Key Responsibilities

  • Lead a team of 10+ agents over a range of shifts
  • Motivate, and develop the team and encourage communication.
  • Coach and support all members of the team including training new agents
  • Complete monthly 1-2-1s & Monthly audits
  • Maintain staff rota and ensure its up to date at all times
  • Maintain staff absence and be up to date with HR polices
  • Ensure all agents have completed mandatory training to timescales
  • Schedule team work to required timescales and Service levels.
  • Lead the planning implementation, in order to ensure the availability of required staff members
  • Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
  • Identify and manage improvements within own area.
  • Update and maintain data base/systems / documentation.
  • Comply with regulatory requirements where applicable.
  • Collect and provide statistical data/reports as required.
  • Work closely with Operations Manager when needed.
Essential Skills
  • Able to lead teams
  • Expert understanding of relevant systems / ERP
  • Highly developed user of Excel, Word, PowerPoint
  • Good at internal and external communication
  • Ability to manage a small budget (FTEs, overtime)
  • Ability to set and achieve performance targets
Working hours are Monday to Friday 9am-5.30pm.Hourly rate starting at £13.14 per hour. Long-term position. For further information, please contact Lauren at Berry Recruitment, Kings Lynn.Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with theirmerits, qualifications and ability to perform the duties of the job.

Keyskills :
AdminTeam LeaderAdministratorCustomer service

APPLY NOW

Team Leader Related Jobs

© 2019 Naukrijobs All Rights Reserved