Part Time Customer Service Advisor

Job Description

Part Time New Business Advisor Office Location: Leicester We are looking for self-motivated and driven new business customer service advisors to join our expanding New Business team on a part time basis. Youll be working in an inbound call centre as part of a team supporting customers at the point of their insurancepurchase, delivering outstanding service and value. If you are passionate about making a difference to customers, this role will give you the scope to do just that.Working hours: We are able to offer 20, 25 or 30 hour contracts and we have a variety of different shift patterns for you to choose from. Each shift pattern that we have on offer will require you to work a Sunday from 9am -1pm.Working Model:Youll be based at our vibrant Leicester office with a mix of in-office and home working. During your induction youll have the chance to meet your colleagues face-to-face and well provide full training, which will include academy training and shadowing tohelp you succeed in the role.*Please Note, you will need to be able to commit to full time hours for the first 4 weeks of your training period*Youll have scheduled office time as well as days where you can work from home. All you need to work from home is a stable internet connection and a quiet space to work. Well kit you out with all the tech you need, including a new Microsoft Surface 4 laptop,monitor, desk, and chair.Joining our New Business team as a customer service advisor: New business customer service advisors provide customers with new quotes, whether theyre looking for car, bike, van, home, or multi-car/bike policies. We give them all the detailsthey need to make an informed decision, making sure they have the right cover that suits all their needs. Wherever possible, you will support customers to complete the purchase of their policy, using one of our digital products. Training doesnt stop onceyou join your team. We have a supportive development programme with a clear structure for growth within your role. Youll develop skills to retain our customers, strengthen your negotiation skills and become an advocate of self service. There are also lotsof opportunities to continue your career with us across the business. Whatever your future holds, well work with you on the best options to put you on the right track.As a new business customer service advisor you will be expected to be:

• A self-motivated individual who takes pride in what you do, uphold our values, and focuses on outcomes.
• Comfortable with change, able to adapt quickly and show resilience.
• Positive and take a patient and empathetic approach when dealing with colleagues.
• A clear communicator who can build rapport and bring your personality to work.
• Adept at navigating software systems while managing a conversation.
• Someone whos accountable, thorough, and pays attention to detail.

What were offering you as a new business customer service advisor:

• Starting salary of £19,564
• Structured career path with the opportunity to develop and earn up to £24,000
• Hybrid Working, homeworking 3 days per week (providing your environment is suitable)
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension 1:1 match up to maximum 10%
• Potential annual company bonus earnings of 5% of your base salary
• Potential to earn extra money on top of your salary, by working overtime as per business needs.
• 4 weeks home based training and 2 weeks office based nesting period
• Experienced colleagues will help support you through your first live call
• An experienced Team Leader supporting you every step of the way
• Solid career progression plans, many of our Managers started their career with Hastings as customer service advisors.
• Potential to gain an insurance professional qualification via the senior financial new business customer service advisor apprenticeship programme.
• Well-being programme which include; Colleague Assistance Programme, health check-up, access to virtual GP, Nudge money management tool and much more
• Individual and team rewards
• Life assurance cover (4x base salary)
• Health care and dental cash plan
• Cycle to Work scheme: You can buy a new bike
• Discounts & cashback with well-known retailers
• On-site, subsidised restaurant and up to 3 cups of free costa coffees
• Refer a friend scheme - earn up to £500 per referral
• Charity Volunteer Day: A paid day away from work to support your chosen charity
• We are setting our new business customer service advisors up for success, by providing cutting edge technology, that allows them the benefit from Hybrid Working. Our agents will be provided a Microsoft surface laptop, a 30 inch monitor at your desk as wellas one for your home.

Apply now!Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, genderreassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Keyskills :
call centrecustomer servicecustomer advisorretentionsinbound contact centre