Operations Manager

Job Description

Job Purpose:To lead, manage and continually improve production process, stores and engineering teams, built on LEAN principles, in the achievement of functional objectives that support the Plant and Company Business/Improvement Plan. Work closely with the engineering,service, stores and logistics teams to continuously improve site overall effectiveness ensuring utilisation of production facilities, peopledevelopment/engagement and a lean culture.Specific Regulatory/Legal Responsibilities:To ensure that the company operates in line with all legal requirements including Health & Safety and General Data Protection Regulation (GDPR) requirements at all times.Key Responsibilities:· To ensure that the company’s vision, values and policies and procedures are adhered to at all times to deliver "best practice" within the production, engineering and stores operations.· Ensure the production/engineering departments comply with Group and plant Health and Safety policies and procedures.· Ensure compliance with quality standards and requirements, analysing the results and ensuring corrective action is implemented to continuously improve the working environment.· Effectively plan, organise and coordinate resources to meet the production and stores requirements of laundering pieces / service delivery to achieve on time in full (OTIF) to thespecifications within the client contracts.· Run continuous improvement discussions/forums and quality circles to investigate and analyse all production related issues and to ensure ongoing continuous improvement.· Develop, propose and agree functional budgets with General Manager (GM), monitoring, managing and controlling all activities in accordance with the agreed functional budget,investigating and resolving any variances to agreed targets.· Deputise for GM in their absence.· Work with the GM to develop strategic plans for all operational activity and capital requests.· Lead, manage, control and develop all employees (including SOM, absence, performance management, grievances and Health and Safety Training) using SMART objectives duringregular review and feedback meetings.· Ensure productivity, cost effectiveness, quality and service in your areas of responsibility.· Liaise and work with other departments to ensure any issues are resolved as quickly as possible and to create a "One Team" culture.· Liaise with customers, where appropriate, to ensure service commitments are realised andkeep in contact with the service teams to update on issues and agree corrective actions as required.· Generate and analyse reports/KPIs making recommendations on trends, improvements and corrective actions to achieve and enhance operational excellence.· Contribute to the reduction of impact to the environment e.g. energy usage.Internal/External Relationships:Internal· Production· Stores· Engineering· Customer Service Manager· Logistics Manager· Health & SafetyExternal· CustomersKnowledge and Skills:ESSENTIAL· IT skills (email, all MS Office software including Project and PowerPoint).· Excellent communicator with first hand direct people management experience.· Ability to listen to and influence peer group and department team members to build and lead effective working teams.· Experience of leading, motivating and recruiting a high performance team.· Proactive customer focussed approach to service delivery.· Problem solving.· Ability to plan, organise and implement through team work and delegation.· Flexible with regards to hours worked.· Financial knowledge covering budgeting forecasting.· Good analytical skills.· Good written and verbal skills.· ERP systems (AX preferred).· Good attention to details and the ability to analyse data and interpret the information effectively to continuously improve the department and/or team.· Commercial and supply chain experience. DESIRABLE· Experience Lean (Six Sigma) methodologies.Education/Experience:· Proven experience within production, supply chain and /or service management· Educated to degree level or equivalent and/or a proven track record from a lean manufacturing/process industry· NEBOSH certificate or country equivalent qualification· Experience of implementing continuous improvement programmes.