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Operations Delivery Manager

Hastings Direct
Job LocationLeicester
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

At Hastings Direct, we are transforming the way we manage our claims. We want to make what can be an upsetting and stressful time for customers (and colleagues) more straightforward.To support this, we are creating a brand new team of Delivery Managers who will lead high impact, high value change projects into and alongside a busy Claims Operation. We want people to join us that have experience and passionfor delivering brilliant, people-centred change.This role can be based locally to any of our offices (Leicester, London or Bexhill) with a hybrid approach to working. However, for the right person, we are also able to offer this role as a permanent homeworking opportunity.What will you be doing

  • Taking on a portfolio of change projects - translating great ideas into credible plans that benefit customers, colleagues and our company
  • Working creatively to solve challenges in partnership with front line colleagues, claims specialists and the wider claims team
  • Championing a whole systems thinking approach considering processes across the entire claims journey
  • Defining robust plans to implement each change, ensuring each project has clear outcomes, timelines and can be embedded whilst managing the day to day claims operation
  • Coordinating change across several areas including IT systems, processes and customer communications
  • Managing the budget for each project
  • Coaching, mentoring and motivating our Delivery Executives
  • Acting as a change gatekeep for specific claims process - ensuring were delivering the right change at the right time
  • Providing program level status reporting for all project milestones, deliverables, dependencies, risks and issues
What are we looking forAs one of our Delivery Managers, this role is critical to our delivery and success. It will be exciting, busy, varied and challenging so a roll your sleeves up, hands on approach is a must! Were looking for someone with a tenacious approach to getting thingsdone.
  • Proven background and experience of delivering multiple projects successfully, including change across operational areas, IT and general processes
  • A genuine passion for making things better for frontline colleagues and customers
  • Has a strong knowledge of operational and risk management principles and practices
  • Knowledge of claims is a bonus - but not essential
Benefits for youPlease find some of the great benefits we offer here at Hastings Direct;Attractive base salary dependant on experienceUp to 10% bonusCar allowancePrivate medical27 days holiday (+bank holidays on top and holiday buy/sell)Excellent Wellbeing programmeFlexible benefits (including holiday buy/sell, healthcare etc.)Discounted Hastings Direct productsPlus a lot more that wed love to bring to life with you!Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, genderreassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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