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IT Team Leader / Manager

ProActive Search Ltd
Job LocationLeicester
EducationNot Mentioned
Salary£32,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

This is your chance to join a truly iconic East Midlands based financial services group. Given the ongoing period of expansion and major transformation projects, the IT team is once again expanding, this has created an opportunity for an IT Team Leader / Manager to join the team.This role is an excellent opportunity for a process driven, IT Team Leader / Manager with exceptional customer service skills, attention to detail and communication skills. We are looking for an enthusiastic, knowledgeable and experienced IT Team Leader / Manager to navigate the path of transformation and provide IT Support day to day in this important role.KEY RESPONSIBILITIES

  • Provide third line support for the IT function
  • Develop relationships and work with third parties
  • To ensure that tickets are resolved within SLA to the required standard
  • To maintain a schedule of planned maintenance tasks and ensure the required documentation is kept up to date.
  • Support and management of cloud/SaaS applications
  • Ensure tickets logged with third parties and business partners are raised and resolved within SLA
  • Maintain the IT library and draft new procedures and standards as required
  • Provide management information and reports
  • Lead technical change where needed including projects and upgrades
  • Manage the delivery of change from a technical and user perspective.
    • REQUIRED EXPERIENCE/SKILL SETIn order to qualify for this truly unique opportunity applicants MUST possess:
  • Experience of supporting users face-to-face, over the phone and/or via email.
  • Good knowledge of Windows server administration, troubleshooting and TCPIP.
  • Advanced range of IT skills including desktop and server Operating Systems, Microsoft Office (Word, Excel, Access & Power Point) and hardware/technical skills.
  • Experience of project management of minor work and representing the IT team in major programmes of work.
  • Excellent understanding of IT systems (applications, hardware, networks)
  • Extensive experience of working with 3rd Party Suppliers of services.
    • This is a truly outstanding opportunity that offers successful candidates unrivalled technical challenge, career progression and earnings potential - DO NOT MISS THIS! Required skills
  • Team Leader
  • Technical Support
  • Windows Server
  • 3rd Line Support
  • Service Desk Management

    • Keyskills :
    Team Leader Technical Suppt Windows Server 3rd Line Suppt Service Desk Management

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