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IT Support Technician

Team Work Partnership
Job LocationLeicester
EducationNot Mentioned
Salary£28,000 - £38,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Teamwork Partnership is currently recruiting on behalf of their clients for a self-motivated and adaptable IT Support Engineer to join their team supporting our clients across the East Midlands. Based in Leicester, but with the need to visit clients on-siteon a regular basis, this is far from a Helpdesk role. This is a great opportunity with excellent career and personal development prospects. You must have 4 years of experience in a similar position.Job Role:

  • Diagnose and troubleshoot support requests, over the phone and in person, from a variety of business clients. This could involve guiding them step by step through the process to eradicate the issue themselves, logging in remotely or visiting them on-sitewhere necessary
  • Consistently and reliably deliver on client IT Service Level Agreements
  • Install, configure and manage a broad range of IT solutions
  • Proactively monitor and maintain client’s IT infrastructure health’
  • Assist account managers in the design and specification of IT solutions
  • Support Engineer Responsibilities - providing assistance to junior team members and new staff to ensure overall development of the team
Skills and Experience:To be considered for this role, you must:
  • Have at least 4 years’ experience in providing IT support services to multiple business clients, within a similar environment
  • Have excellent customer-facing skills and the ability to communicate technical issues in a non-technical way
  • Have a full, clean UK driving licence and own vehicle - this is essential
  • Be a quick learner and problem solver
  • Be reliable
  • Fluent in English, both verbal and written
  • Be able to follow written instructions
  • Be able to work as a part of the team as well as on your own
  • Be methodical, process driven and patient
  • Have an excellent telephone manner
We would also expect candidates to have first-hand experience of the following, ideally with appropriate and up-to-date accreditations:
  • Microsoft 365 and/or Office 365 migration and management
  • Microsoft Entra
  • Microsoft Windows Server
  • Active Directory and Group Policy configuration
  • Support of PC and mobile devices
  • Deployment of managed Anti-Virus and Backup solutions
  • Network and firewall infrastructure management, support and deployment
  • Familiarity with Microsoft Office, including Excel, Word and Outlook
  • Cyber security & GDPR awareness
Job Types: Full-time, PermanentSalary: £28,000.00-£38,000.00 per yearBenefits:
  • Company pension
  • Free parking
  • On-site parking
Schedule:
  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Keyskills :
HelpdeskTechnical Skills

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