IT Engineer

Vertex I.T. Solutions are recuriting for an expereinced IT EngineerAccountabilities & Responsibilities:

Provide onsite technical support, resolving issues in a competent manner whilst communicating professionally with internal and external stakeholders
Prioritise, and resolve technical queries and service requests within agreed service levels
Maintain the CMDB, KEDB and knowledge base and creating training material for the Service Desk Analysts
Self-motivated desire to learn and understand all technologies, both Infrastructure and applications delivered in the sites of responsibility
Responsible for creating documentation of any issues that is escalated to a senior level ensuring a repeat escalation is not required
Provide regular feedback to drive technical and process improvements

Skills:

Strong knowledge of Windows 7/10
Knowledge of O365, Active Directory and Windows Server technologies
Knowledge of network technologies and ability to configure switch ports
Logical and methodical troubleshooting skills
Strong customer service skills using effective listening, understanding and able to articulate the next steps in a confident and professional manner
Excellent written and verbal communication skills
ITIL Foundation knowledge

Additional:You will need the ability to pass SC clearance during probation

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