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Job Location | Leicester |
Education | Not Mentioned |
Salary | £28,537 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Job Title:Income Management OfficerContract Type:Fixed Term Contract ending 06.4.2025Salary:£28537.21 (£31435.21 is achieved after 12 months successful performance in the role)Working Hours:35hrs per weekWorking Pattern: Monday-Friday 8am -15.30pmLocation: LeicesterIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply evenif you dontmeet all the essential criteria on the job description.The difference you will make as an Income Management OfficerYou will maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs, garages and court costs by carrying out collection and arrears prevention activity. Acting as case owners ensuring the most appropriate preventionand collection strategies are applied with the aim of preventing homelessness and sustaining tenancies.You will be managing inbound and outbound telephone calls as well as other customer contact, agreeing and monitoring payment plans and collecting payments; providing advice, support and guidance to customers and colleagues as appropriate on the debt collectionand arrears prevention processes which includes legal action.About youWe are looking for someone with: