Inbound Contact Centre Advisor - Hybrid - New Business

Job Description

Inbound Contact Centre AdvisorHybrid - New Business Office Location: Leicester New Job, New youConsidering a career change Want to join a company where you can not only develop but thrive, where the culture is dynamic, fun and offers a structured career platform As a call centre advisor in our New Business Department, youll be part of a Team supportingcustomers at the point of their insurance purchase, delivering outstanding service and value. If you are passionate about making a difference to customers, this role will give you the scope to do just that.But its so different from what Im doing at the moment!Making the leap from a different industry or sector to new one is always daunting so you need to know you are part of an organisation who are fully invested, supporting you from day one and where you can clearly see your career opportunities and salary mappedout step by step.How much will I earn as a Call Centre Advisor By making the move now you would start on a salary of £19,564 with key milestones in place enabling you to personally drive your own recognition and rewards allowing you the possibility of building to a salary of £21,500 within 12 months.When will I workThe only thing we need to know is that when you join us as a customer service advisor you are flexible to work a shift pattern which does include weekends. You will work a rotating shift pattern. Monday to Friday most of the time and you will have to work 1in 4 weekends. You will work shifts between the hours of 8am7pm Monday to Friday, and when you work the weekend, Saturday is 9am5.30pm and Sunday you will work 9am1pm. (You get this time back in the week)So if you are serious about a change and want to be part of a business who are totally focused on getting it right for colleagues, customers, company, and community then here are some of the skills and experience which would help you develop in this role.

• Exceeding customer expectations
• Great communication skills
• Lots of empathy and understanding
• Problem solver
• Attention to detail

What are the benefitsWhen you join us as a customer service advisor in New Business, you will have:

• A starting salary of £19,564.
• Structured career path with the opportunity to develop and earn up to £24,000
• Hybrid Working, 3 days per week at home (providing your environment is suitable)Latest finish, 7pm!
• Potential annual company bonus earnings of 5% of your base salary
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension 1:1 match up to maximum 10%
• Wellbeing programme
• Individual and team rewards
• Solid career progression plans. Many of our Managers started as Agents!
• Company benefits programme.
• Refer a friend scheme - earn up to £500 per referral
• Homebased 4 weeks training and office based two weeks nesting period. Experienced colleagues will help support you through your first live call.
• An experienced Team Leader supporting you every step of the way.
• Chances to earn extra money on top of your salary, by working overtime as per business needs.
• Potential to gain an insurance professional qualification via the senior financial customer service advisor apprenticeship programme.
• We are setting our customer service advisors up for success, by providing cutting edge technology, that allows them the benefit from Hybrid Working. Our agents will be provided a Microsoft surface laptop, a 30 inch monitor at your desk as well as one foryour home.

If this sounds appealing, then seriously think about this exciting opportunity, and click toapply