Hybrid Customer Service Advisor - Renewals

Job Description

Hybrid Customer Service Advisor - RenewalsLocation available: Leicester OfficeWant to keep hold of your weekends, whilst earning a competitive salary If yes, then keep reading!*Monday to Friday between the hours of 8am - 7pm. NO WEEKENDS!**Starting salary of £21,500* Opportunity to develop and earn up to a whopping £24,000.Are you passionate about delivering excellent customer service If so, joining our retentions and renewals team could be the perfect move for you if you love working in a busy environment and enjoy working towards set targets and achieving goals.What will I be doing as a customer service advisor within the retentions and renewals teamAs a customer service advisor you will be working in a busy call centre as part of a fast paced and target driven retentions and renewals teams. This role requires great communication skills, the ability to overcome customer objections and focus on customersatisfaction at the core of every decision. You will be supporting customers by offering them the best price and products for their needs. The calls you receive will be varied; they could include changes to existing policies, giving quotes, taking paymentssupporting customers in financial difficulty, handling complaints and retaining customers who are looking to cancel with us. All calls are inbound, so you wont have to make any unexpected outbound calls at all! Your days will be filled with helping our amazingcustomers who turn to you for your expert knowledge. (Dont worry, becoming an expert takes time, you will receive all the support you need until you reach this stage).Well, whats in it for me* A starting salary of £21,500 * Structured career path with the opportunity to develop and earn up to £24,000* Weekday working ONLY! * Hybrid Working, homeworking 3 days per week (providing your environment is suitable) and latest finish, 7pm.* 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)* Pension 1:1 match up to maximum 10% * Potential annual company bonus earnings of 5% of your base salary * Potential to earn extra money on top of your salary, by working overtime as per business needs.* 4 weeks home based training and 2 weeks office based nesting period* Experienced colleagues will help support you through your first live call* An experienced Team Leader supporting you every step of the way* Solid career progression plans, many of our Managers started their career with Hastings as customer service advisors.* Potential to gain an insurance professional qualification via the senior financial customer service advisor apprenticeship programme.* Well-being programme which include; Colleague Assistance Programme, health check-up, access to virtual GP, Nudge money management tool and much more* Individual and team rewards* Life assurance cover (4x base salary) * Health care and dental cash plan* Cycle to Work scheme: You can buy a new bike * Discounts & cashback with well-known retailers* On-site, subsidised restaurant and up to 3 cups of free costa coffees per day* Refer a friend scheme - earn up to £500 per referral * Charity Volunteer Day: A paid day away from work to support your chosen charity * We are setting our customer service advisors up for success, by providing cutting edge technology, that allows them the benefit from Hybrid Working. Our agents will be provided a Microsoft surface laptop, a 30 inch monitor at your desk as well as one foryour home.What were looking for in our customer service advisors:* Pride and experience in delivering top quality customer experiences face to face or by phone.* Previous experience in meeting customer expectations and delivering positive commercial outcomes in a sales or service environment. * People who thrive in a fast- paced, target driven environment. * Self- motivated individuals that take pride in what they do who can demonstrate politeness and problem - solving skills. * Excellent influencing and negotiating skills. * Ability to overcome customer objections and drive a positive resolution. * Computer skills: youll take inbound calls whilst navigating our in-house software.What about the hoursWhen you join us as a customer service advisor, youll be working on a rotational shift pattern between 08:00 - 19:00 Monday - Friday. NO WEEKENDS!When do I startCould be as soon as two weeks time! Apply today and we will call you within 24 hours.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, genderreassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Keyskills :
call centrecustomer serviceloyaltycustomer advisorretentionsinbound contact centre